Matrix Games Forums

Hello!

I got the game, but without any serial number.


The Online store ment, that I should contact this forum!

pls. see below...

Can anybody help me?

Best regards

Pomakli


"Dear ....,

Thank you for contacting the Online Store.

We apologize for the inconvenience, unfortunately, we are unable to
assist you with this issue at the Online Store. Please contact Matrix
Games for assistance with the product you have purchased.

Technical support may be contacted at:


Web: tt.asp?forumid=18


If you have any further questions or concerns, please reply to this
e-mail.

Sincerely,
Myraunz H.
Online Store
Customer Service
matrixgames@digitalriver.com



Original Message Follows:
------------------------
Dear Rasa Silinyte,

thank you for your answer.

But this serial number is not correct. I tried to install the game with
this one; but it doesn't work.

Best regards


-------- Original-Nachricht --------
Datum: Fri, 23 Feb 2007 03:40:42 -0600 (CST)
Von: Matrix Games <matrixgames@digitalriver.com>
Betreff: Re: Fw: my order (KMM526623I23L0KM)

Dear ...,
>
> Thank you for contacting the Online Store.
>
>
> Please remember that serial numbers, registration numbers, unlock
codes
> and passwords are usually case sensitive and if they are not entered
> correctly, you will be unable to install the program.
>
> For future reference, serial numbers can be found on the "Thank you
for
> your purchase screen" right after placing your order. The serial
> number(s) are included in the order confirmation e-mail that is sent
to
> your e-mail address immediately following your purchase. They can also

> be found by finding your order through our customer service page
> http://www.findmyorder.com/cs
>
>
> If you have any further questions or concerns, please reply to this
> e-mail.
>
> Sincerely,
> Rasa Silinyte
> Online Store
> Customer Service
> matrixgames@digitalriver.com
>
>
> Original Message Follows:
> ------------------------
> Hello!
>
> I got my game; but there is no serial Number written anywhere ,so that
I
> can install it.
>
> Could you send me pls. any number?
>
> Best regards"

Pomakli,

In what way is it not working? Are you typing it in full, with dashes, as listed? i.e. XXXX-XXXX-XXXX-XXXX?

Also, did you not receive the e-mail with the serial number or was this a physical copy that did not have the serial number printed on it?

Please don't post the serial number itself in a public forum. You can contact us at support@matrixgames.com for further support.

Regards,

- Erik

Hello Eric,

I wrote you 3 e-mails, but got no answer.

[&:]

Pomakli