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How to access support request reference no.
Posted: Fri Dec 07, 2001 10:43 pm
by asdf12
Hi,
My support request was answered and a reference number was sent via e-mail. I accessed my account but could not find any records with the reply from the helpdesk. I'm missing something here, what is it?
Thanks
Marc
Posted: Sat Dec 08, 2001 8:14 pm
by Paul Vebber
If you asked a question that was answered without the need for a reply, the email contains the answer and the notation that the request was closed.
If it got closed inadvertantly (sometimes i check the wrong box..) closed it send me the ref# and I can bring it back to life.
It helps to make your email avialable in your profile if you want me to be able to know who you are to check these sort of things...
Posted: Sun Dec 09, 2001 5:10 am
by asdf12
The help desk email contained no information on the posted issue just a ref no. So I sent another request via the helpdesk with the ref no. Hopefully the message is still available.
Thanks
Marc
Posted: Mon Dec 10, 2001 12:35 am
by Paul Vebber
Could you forward teh email to me?
Thanks I will be getting to the help desk later tonight