Matrix Games Forums

Why does no one at Matrix Games answer emails such as the one below - all I get is automated responses. I'm happy enough with the product - but the service is appalling.


Original Message Follows:
------------------------
I have been charged twice:

Order Number: 1630669134
Order Date: 18-MAY-07

Order Number: 1630669955
Order Date: 18-MAY-07

When I placed my order using my debit card, the page timed out and I
presumed that my order had failed.

I then ordered again using PayPal and this succeded.

It is now apparent that BOTH orders were successful. I have since
downloaded TOAW and am using the game. Excellent as it is, I do NOT want
to pay twice for it.

Can you please help me?

Kindest regards,

Jim O'Neill

Hi Jim,

Can you tell us who you have been e-mailing (exact e-mail address) please? Thanks.

Please e-mail me at erikr@matrixgames.com with this order info so that I can follow up with you via e-mail.

Regards,

- Erik

Now that's what I call service - I have since emailed Eric and no doubt all will be resolved

Good show what, what...

I have to say a public thank you to Erik who solved the problem despite a litt;e impatience on my behalf with the automated emails - one of which was in Italian. I will no doubt be picking up some more old Talonsoft titles in the near future.
 
So, once again, Mille Grazia Erik[;)]