Matrix Games Forums

Just got and downloaded, but NONE of the material contained in the Fall of the Reich addon for East Front II is there.

If Matrix had a problem they should have said so in advance--it may not be a major thing, but I REALLY don't appreciate being led to buy a product with a false description of what's going to be in it. What gives???

ORIGINAL: Executioner Five

Just got and downloaded, but NONE of the material contained in the Fall of the Reich addon for East Front II is there.

If Matrix had a problem they should have said so in advance--it may not be a major thing, but I REALLY don't appreciate being led to buy a product with a false description of what's going to be in it. What gives???

Only explanation I can think of is that there was an error in compiling, using an old version by accident, as FOTR WAS included in a number of the versions I had on my machine.

This WILL be remedied.

Jason Petho

Great. When? I don't appreciate being sold a partial product and then being told "This will be remedied." Think it's fair to ask WHEN this will be remedied.

ORIGINAL: Executioner Five

Great. When? I don't appreciate being sold a partial product and then being told "This will be remedied." Think it's fair to ask WHEN this will be remedied.

As soon as humanly possible.

Jason Petho

ORIGINAL: Jason Petho

Only explanation I can think of is that there was an error in compiling, using an old version by accident

And this might also be why it no longer works under Vista?

ORIGINAL: Jarexx

ORIGINAL: Jason Petho

Only explanation I can think of is that there was an error in compiling, using an old version by accident

And this might also be why it no longer works under Vista?

I am assuming so. Still waiting on an answer.

Jason Petho

A question for Jason: will the new version conflict with the original one I have on my PC? Or will it act simply like another independent program as I would expect?

Thanks!

Well? When is this going to be fixed?

"As soon as humanly possible" isn't an answer.

What is "As soon as humanly possible"? A couple of hours? A day? A week?

I'd really like to know because this is a VERY unprofessional situation. I want this game,
but if this isn't going to be fixed quickly I want to know how I go about getting a refund.

Executioner,

Relax please. There was obviously a screw-up somewhere in the final production process that left this out, when it was in earlier builds. We're working right now to track down where that happened (so that it doesn't happen again) and then come up with an update to resolve it. This will take a few days, most likely. I expect it to be fixed, with any luck, by the end of the week.

Regards,

- Erik

I'm sure there are all kinds of butts being kicked behind the scenes. So I guess we wait, which is perfectly OK, there are only 350+ scenarios/campaigns to play in the next couple of days.

ORIGINAL: Hammer732

A question for Jason: will the new version conflict with the original one I have on my PC? Or will it act simply like another independent program as I would expect?

Thanks!

It will act as an independent program.

I have multiple versions of EF, EF2 1.02 and EF 1.03 on my machine with no conflicts after installing the Matrix CS.

Take care and good luck
Jason Petho

ORIGINAL: Erik Rutins

Executioner,

Relax please. There was obviously a screw-up somewhere in the final production process that left this out, when it was in earlier builds. We're working right now to track down where that happened (so that it doesn't happen again) and then come up with an update to resolve it. This will take a few days, most likely. I expect it to be fixed, with any luck, by the end of the week.

Regards,

- Erik

Thanks, Erik.

Jason Petho

End of the week?  Cool.  You sold me something, incomplete, SOMEONE fell down on the job, and you tell me to relax?

You advertised one thing and sold me another, and YOU give ME an attitude?

How do I get a refund?

After reading Executioner Five's posts I suspect he is one of the 10 year olds whose mommy lets him use the internet once in a while. Just ignore his temper tantrum and maybe he will go away.

ORIGINAL: MartNick

I'm sure there are all kinds of butts being kicked behind the scenes. So I guess we wait, which is perfectly OK, there are only 350+ scenarios/campaigns to play in the next couple of days.

I'm sure there are all kinds of butts being kicked behind the scenes. So I guess we wait, which is perfectly OK, there are only 350+ scenarios/campaigns to play in the next couple of days.

And how many of those involve the player using tanks ? For those using Vista there are not currently 350 playable scenarios. Maybe you would like to give those us who use Vista and were told the tank issue was fixed a list of those scenarios that do not use tanks ?

Deleted

I'm not giving you an attitude. I'm suggesting that getting upset at us isn't going to get this fixed any faster.

We thought it was included in the gold master. It was in earlier builds. Somehow it was left out. This does not normally happen, so we have to find out what exactly did happen. There may have been other files left out, for all we know, therefore we are still researching this right now. The highest internal priority right now is finding out what went wrong, where and when so that we can release an update as soon as possible to fix it.

I'm sorry you find that unacceptable, but I can't get you a fix any sooner than we can actually create it and we're still finding out the full dimensions of the problem right now. The game itself works fine and the content you are missing, which you paid for, will absolutely be provided to you and everyone else as it was intended to be included from the start.

Regards,

- Erik

ORIGINAL: mattpenfold
And how many of those involve the player using tanks ? For those using Vista there are not currently 350 playable scenarios. Maybe you would like to give those us who use Vista and were told the tank issue was fixed a list of those scenarios that do not use tanks ?

FYI, we're looking at the Vista issue right now as well - equal priority and we hope to fix both ASAP.

Try to get yourself under control. Rant some place else. They are working on the problem. If the solution doesn't meet your high standards get a refund.

deleted... fueling a fire...sorry