Matrix Games Forums

In desperation I am contacting you both for help. On Wednesday last I purchased 'Carriers at War', received my invoice (see below) but to date in spite of mails to both Atlantic, & support @matrix' etc I still haven't heard anything from anyone. I haven't rceived any download link, serial number etc What is happening to your suppliers? Also when attempting to access the members panel my username/password isn't being accepted for some reason.
[:@] [:@] [:@]
Invoice: See Under
















Dear ****************,

This email confirms that you have paid Atlantic UK Emerald (atlanticpaypalukSARLcs@digitalriver.com) £41.82 GBP using PayPal.

________________________________________
________________________________________
Payment Details
Transaction ID:
41F82479937647809
Item Price:
41.82 GBP
Total:
£41.82 GBP
Order Description:
Matrix Games EU order 1631454744
Item/Product Number:
1631454744
Invoice ID:
1631454744
Buyer:
****************
________________________________________

Business Information
Business:
Atlantic UK Emerald
Contact Email:
atlanticpaypalukSARLcs@digitalriver.com

________________________________________
Your Unconfirmed Address

Postage Info:
****************
Block 1. Keeley Close
Flat 6
Manchester, AK
M40 1NP
United Kingdom
________________________________________

If you have questions about the delivery and tracking of your purchased item or service, please contact Atlantic UK Emerald at atlanticpaypalukSARLcs@digitalriver.com.
________________________________________

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PayPal Email ID PP120

Hi Flannel,
Until Marc or Erik get to this, can you try heading to http://www.findmyorder.com - Im pretty sure you'll be able to download the game from there. You'll still need a valid serial number though, which Erik or Marc will have to help you find.

Chances are the e-mail got lost in a spam filter, but if you take your order info to www.findmyorder.com you should be able to get a download link right there.

I'll check on why you didn't hear back from our support. They should have responded within 24 hours.

Regards,

- Erik

Eric, Thanks for the input, I still haven't heard from 'support@ etc' and I'm not sure what order number they ask for at http://www.findmyorder.com(digitalriver). The only one I have is the 'Matrix Games EU' order number which is also the item/product and invoice number.
They also ask for a password: what password this is I'm not sure, but I've tried all the ones I think are maybe relevant without luck.
Apart from this mail from you, no one at all has responded to my mails.. Atlantic, Digitalriver etc, all of whom I have mailed!!
I've even sent a test message to myself (in case they weren't arriving) mine did!!

Don Lestrange aka Flannel

The Matrix Games EU number above looks like the right number for the order number. The password is the same one you would have been asked to define when you placed your order. I asked our support and they said they had not received an e-mail from you, so I'm not sure what's going on there. It's very odd that you have not heard back from anyone!