Matrix Games Forums

Hi.

I cannot play the game. I have installed and uninstalled the game 4 o 5 times. I've downloaded the game two times to assure that there weren't problems in the download process but i got always the same error:



Help, please!

A quick google of the error gives a microsoft page. You may wish to check: Microsoft Page as it explains how to fix this.

From the Microsoft site:

CAUSE
This issue can occur if your computer is infected with a SubSeven Trojan virus.

As a note, I have downloaded the game also, so it does not appear to have come from the game. [:)] I hate these things, my wife's pc had 5 different viruses last night when I scanned.

Thank you Terl, i have scanned my pc using different antivirus and Spybot programs, but the message error is still here.

I will try to use an online antivirus...

Let me know how it goes

Bad luck. I've used different antivirus, Spybot, Ad-Aware and AVAST without good results. The runtime problem persists! I cannot play, always the same error.

I don't understand why i have this problem with GoA and however, all the other games i've installed from Matrix work fine. I have WitP, FoF, HttR, BiN, BiI from MatrixGames and they work without the runtime error. I have checked it before posting here.

What is happening? I'm not sure it's a virus problem. My antivirus and Spyware programs don't detect anything suspicious. It seems there is a Windows problem related with the file Trench.exe.

Some light will be appreciated.

What version of windows are you running? The more I checked into this it seems as if it is more related to windows 95, 98, and ME. Could you elaborate on your system specs please?

My system is Windows XP. If you or the support members want, i can attach some more detailed information about my system specs.

Thank you for your help.

I am not support, just trying to help from work while I have stuff running in the background [:)] I do know they usually ask for you to post a dxdiag. That might help the developer - he posted a few above us here. I am sure he will get back on this.

I have looked about a little via google and I can find the runtime error 216 but I get nothing with the address you show in your screenshot. Maybe Frank can figure it out.

Here is the dxdiag

Thank you again.

Could be something related with Dual Core processors?

We tested it on an Intel Dual Core system with no problems, so I doubt it.

The first thing I'd check it whether you can update your video and sound drivers, which are from 2006 and 2005, respectively. Second would be to try closing EVERYTHING else to see if it runs without any other background programs (look for an app called EndItAll that can do this easily). Many security-type programs are overly aggressive and interfere in any number of ways with legitimate apps.

Regards,

- Erik

ORIGINAL: Erik Rutins

We tested it on an Intel Dual Core system with no problems, so I doubt it.

The first thing I'd check it whether you can update your video and sound drivers, which are from 2006 and 2005, respectively. Second would be to try closing EVERYTHING else to see if it runs without any other background programs (look for an app called EndItAll that can do this easily). Many security-type programs are overly aggressive and interfere in any number of ways with legitimate apps.

Regards,

- Erik

Thank you for your help but, after updating my video and sound drivers as you advise, the problem persist.

I've closed all my antivirus and protection programs but that doesn't resolve the problem. I get always the same runtime error. I've used another antivirus to check if i'm infected. My pc is clean, no virus.

I'm going to try to close all the applications and see what happens.

No. Enditall doesn't resolve the problem. With all the applications closed, the GoA exe continues to give the runtime error.

It's a mystery. All the other games, programs, etc that i usually use everyday work fine. GoA is the first game in ages that is giving me technical problems.

Ok, I will have to turn this one over to Frank then. I'm not sure what else it could be without a deeper investigation.

Regards,

- Erik

Actually I'm stumped.  This comes up immediately as the game is loading?  Or do you get to the Startup screen where you select scenarios etc?

ORIGINAL: FrankHunter

Actually I'm stumped.  This comes up immediately as the game is loading?  Or do you get to the Startup screen where you select scenarios etc?

The screenshot above is clear: when i click PLAY in the game menu, the runtime error comes up inmediatly. It happens as well if i click in the exe file directly in the GoA folder (c:\matrixgames\Guns of August).

In fact, when i click PLAY i get first a Windows error and Windows ask me if i want to send the error to their support team to improve the service. I can see a very large file with technical issues but i cannot copy & paste them. I could only paste a .txt file that is generated and attached to the technical "file" with the specs of my pc which is saved by default in my Documents & Settings folder. After this, whether i click send it or not, the Runtime error comes up always.

If i could copy & paste the technical file maybe you can see the light but i don't know how to do. I cannot copy the file or save it.

I updated my windows yesterday too but without results. I installed as well, a windows patch related with a problem between Windows XP and Dual Core processors, but doesn't resolve the problem neither.

Maybe i could take screenshots of the technical file generated and upload them here, i don't know what else i can do.

As i said yesterday, my windows and other programs & games i've installed in my pc work fine. I only have this problem with GoA. I checked it yesterday to be sure.

I'm going to try to download the GoA exe in another computer and see what happens.

Is that Vista?  I haven't seen that screenshot before.  Does the other computer use a different version of Windows?

My home computer has installed Windows XP (it's where i'm getting the runtime error). I will try to play the game in a Windows 98 pc and see what happens (work pc).

Frank, you can see above in one of my replies a file attached with my home pc specs, if you want to take a look.

PD: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.061219-0316)

What about this link.....help any?

http://support.microsoft.com/kb/259279

ORIGINAL: JudgeDredd

What about this link.....help any?

http://support.microsoft.com/kb/259279

I checked it yesterday (in the first reply a forum member gave me the same link) but my pc is clean. I used a different antivirus & spybot programs but without results. The problem persist. As far as if know not all the runtime 216 errors are related with virus o trojan programs. I think my problem is different.

I've installed the game in my work pc and the game runs perfectly. So i've a problem with my home pc but i don't know what is broken...