DOWNLOAD PROBLEMS
Posted: Thu Dec 20, 2007 5:06 am
I understand that this is not the right venue to post this message and not wishing to sound like a whinger but as I cannot get customer or tech support to answer my emails (5 in total) so I will try here.
I purchased EiA on the 12th December from the Australian store (but was routed to the European store). I purchased the physical and download option.
I cannot get the download to work, I disable the cookie thing (can you tell I'm a Luddite) and also turned off my virus protection, cleared the cookie cache as well, but I still can't get it to work. ARRRRGH![:(]
I also note with some dismay that my physical order is still pending, even though the website says that stock will be shipped on the 14th. It is now the 20th and I would have expected that even with some backlog it would have shipped by now.
The thing that really ticks me off is the lack of response from anybody .... not good customer service.[:@]
I bought EiA because 1. It is a great game and 2. The dialogs in the forums have been wonderfully informative and it seems to my poor understanding that there is a very good community here .... which (not wishing to harp on things) is let down by poor customer service.
I would also like to note that there seems a similair and equally good scene happening with Highway to the Reich. I would very much like this game as well but am loathe to commit more funds and receive more aggravation given my experience here.
Hope you can help.
I purchased EiA on the 12th December from the Australian store (but was routed to the European store). I purchased the physical and download option.
I cannot get the download to work, I disable the cookie thing (can you tell I'm a Luddite) and also turned off my virus protection, cleared the cookie cache as well, but I still can't get it to work. ARRRRGH![:(]
I also note with some dismay that my physical order is still pending, even though the website says that stock will be shipped on the 14th. It is now the 20th and I would have expected that even with some backlog it would have shipped by now.
The thing that really ticks me off is the lack of response from anybody .... not good customer service.[:@]
I bought EiA because 1. It is a great game and 2. The dialogs in the forums have been wonderfully informative and it seems to my poor understanding that there is a very good community here .... which (not wishing to harp on things) is let down by poor customer service.
I would also like to note that there seems a similair and equally good scene happening with Highway to the Reich. I would very much like this game as well but am loathe to commit more funds and receive more aggravation given my experience here.
Hope you can help.