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Download failure

Posted: Thu Jan 24, 2008 4:12 pm
by aegyptos
I bought August 1914 yesterday via credit card and tried to download it. The download timed out. I have nothing. Help!

RE: Download failure

Posted: Thu Jan 24, 2008 7:29 pm
by Erik Rutins
Please use our support@matrixgames.com address for official support.

Try going to www.findmyorder.com with your order info and you should be able to re-download.

RE: Download failure

Posted: Thu Jan 24, 2008 7:40 pm
by aegyptos
Thanks for responding, Erik.  I've sent two messages to that address, one yesterday and one today.  I'll try the findmyorder link.

RE: Download failure

Posted: Thu Jan 24, 2008 11:10 pm
by aegyptos
Thanks Eric. I have the game running and have installed the update. Now to figure it out...