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Install Error - Bad Disk
Posted: Mon Apr 14, 2008 11:01 pm
by Placatio
I'm getting "A decompression error has occurred (#6). Read/write failure" on Snd251.wav. When I hit Retry, it repeats the error. "Ignore" moves to Snd252.wav, and I get the same error there.
Help? Do I have a bad disk. Very disappointed, since I was hoping to get no sleep at all tonight

RE: Install Error - Bad Disk
Posted: Mon Apr 14, 2008 11:07 pm
by Gil R.
Sounds like it, but I'm not one of the technical experts. (You'll have to wait for Erik, Greg, or one of the other Matrix people.)
I take it that you're following the installation instructions precisely?
As for staying up all night, reading the manual will take a few nights. Of course, it might put you to sleep right away...
Good luck with your problem.
RE: Install Error - Bad Disk
Posted: Mon Apr 14, 2008 11:13 pm
by Placatio
The instructions were just to pop in the disk and follow on-screen. Snd251.wav is about 80% through the process. I'm sort of wondering if I'm not getting a message to put Disk 2 in for some reason. I tried that in one of my attempts, but it asked me to put Disk 1 back in. I'll wait for a tech guy to see the post.
RE: Install Error - Bad Disk
Posted: Wed Apr 16, 2008 2:52 am
by Placatio
I finally just hit "Ignore" on the sound files that wouldn't load. I think I'm going to try the game (probably have to go rename the sound folder "nosound" like some do on purpose anyway. I was missing 16 of the 300+ sound files, but I'm not sure if the game will crash looking for them if I don't play without sound.
At least I SHOULD be able to play
RE: Install Error - Bad Disk
Posted: Wed Apr 16, 2008 2:56 am
by Gil R.
Okay, keep us posted.
RE: Install Error - Bad Disk
Posted: Wed Apr 16, 2008 8:57 pm
by Erik Rutins
Hi Placatio,
Sorry for the late reply. Yes, that sounds like a bad CD. If you e-mail me at
erikr@matrixgames.com with your Order # I'll make sure a new one is sent out to you ASAP. Did you also purchase the download version? If so, you should be able to download a new installer through
www.findmyorder.com.
Regards,
- Erik
RE: Install Error - Bad Disk
Posted: Wed Apr 16, 2008 9:46 pm
by Placatio
Unfortunately, I bought it based on reviews that I'd read and didn't realize I could buy it right from Matrix, so I had purchased it through an Amazon (Re)seller. Hopefully the bulk of the money goes to you guys and the creators!
I won't make that mistake again.
I played the game last night using Quick Combat - Basic Game and had no problems, despite the missing sound files. I assume it would be Detailed Combat where they'd be used, judging by the .wav files before and after.
Had a fun couple of hours with the game and realized how little I understood the mechanics, but I'm starting to get it. Erik, I emailed your support and got rapid, knowledgable, and friendly responses, even though I didn't buy it in the right place. He/She emailed me the sound file I was stuck on, but I am still missing fifteen of them. I asked him/her if it would be possible to get the rest, but I'll understand if it's against policy. I'd hate to go back for a new disk for a few sound files (cost of shipping).
I'm typing all this in case someone else reads before they buy - buy it directly from Matrix!
Gil, thank you, too for the response. Like the community/company here already!
RE: Install Error - Bad Disk
Posted: Wed Apr 16, 2008 9:58 pm
by Gil R.
Placatio,
I'm glad to see that things are working. If any of the game mechanics are giving you trouble feel free to post some questions.
RE: Install Error - Bad Disk
Posted: Thu Apr 17, 2008 3:17 pm
by Erik Rutins
ORIGINAL: Placatio
Had a fun couple of hours with the game and realized how little I understood the mechanics, but I'm starting to get it. Erik, I emailed your support and got rapid, knowledgable, and friendly responses, even though I didn't buy it in the right place. He/She emailed me the sound file I was stuck on, but I am still missing fifteen of them. I asked him/her if it would be possible to get the rest, but I'll understand if it's against policy. I'd hate to go back for a new disk for a few sound files (cost of shipping).
If you don't get the sound files from our support, please e-mail the list to me and I'll send them to you.
RE: Install Error - Bad Disk
Posted: Thu Apr 17, 2008 4:30 pm
by Tactics
Hi Berliner!
You're such a dork. I've been posting matrix links for years, and this is how repay us.....Amazon. [:-]
RE: Install Error - Bad Disk
Posted: Thu Apr 17, 2008 6:58 pm
by Placatio
Guilty as charged. I've been to the site to check out WitP and others when you've referenced them, but I was deeply into other games at the time. Now that I've had a taste (played until 1 AM last night and took Richmond!), I'm hooked on Matrix.
Thanks, Erik. As soon as I have Tactics convinced to buy it, he was my backup plan [:D]