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No reply from Matrix Support
Posted: Wed Apr 30, 2008 3:03 pm
by thistlebarrow
A week ago I got an error message when I closed the game, and was advised to contact Matrix Support. I sent a mail with the following message the same night, but no reply. Can anyone suggest what I should do?
When I closed down Empire in Arms I got an error code 1073741510 and was told to contact you.
What should I do?
RE: No reply from Matrix Support
Posted: Wed Apr 30, 2008 3:50 pm
by Marshall Ellis
That is definitely odd??? I'm not doing anything special on exit?
Do you have a screen shot?
RE: No reply from Matrix Support
Posted: Wed Apr 30, 2008 4:32 pm
by Erik Rutins
thistlebarrow,
Posting here is the right way to get game-specific support, but could you please forward a copy of your first e-mail to me at
erikr@matrixgames.com so that I can find out why you didn't receive a reply?
Regards,
- Erik
RE: No reply from Matrix Support
Posted: Wed Apr 30, 2008 4:55 pm
by thistlebarrow
Hi Erik
Just sent you a copy of the original mail. What does the error code mean, and should I do anything about it?
I dont have a screen shot, and indeed would not know how to get one!
RE: No reply from Matrix Support
Posted: Wed Apr 30, 2008 5:23 pm
by Erik Rutins
I don't know about the error code, I haven't seen that one nor do I know why it would be asking you to contact us about it if that wasn't something Marshall added in. With that said, I did get your e-mail and I'm investigating why you didn't get a reply earlier.
Marshall, does that code look at all familiar to you?