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Serial Number suddenly a problem!
Posted: Wed Jun 25, 2008 9:01 am
by sab961
I purchased Matrix Napoleonic Battles and Civil War Battlegrounds a few months ago. All good! Until today....
Now suddenly on startup I get an error message saying 'There is an error with your serial number. Please contact support @ matrixgames.com for assistance'. And I can't play...
What do I do?
Steve Brown
RE: Serial Number suddenly a problem!
Posted: Wed Jun 25, 2008 9:08 am
by MilRevKo
Give it another try and if it still dosen't work shoot them an email, they are always very helpful.
RE: Serial Number suddenly a problem!
Posted: Wed Jun 25, 2008 5:58 pm
by Druswid
So... does this mean then that somehow the serial numbers are actually checked online or something?
RE: Serial Number suddenly a problem!
Posted: Wed Jun 25, 2008 6:10 pm
by Hertston
ORIGINAL: Druswid
So... does this mean then that somehow the serial numbers are actually checked online or something?
No, there is no online check. Have you tried just re-installing?
RE: Serial Number suddenly a problem!
Posted: Wed Jun 25, 2008 11:20 pm
by Valkyrie
ORIGINAL: Hertston
ORIGINAL: Druswid
So... does this mean then that somehow the serial numbers are actually checked online or something?
No, there is no online check. Have you tried just re-installing?
Probably not relevant here, but doesn't Matrix invalidate certain serial numbers known to be pirated as part of their upgrade patches? Seems like I read that somewhere.