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Support Response?
Posted: Sat Aug 02, 2008 7:25 pm
by PBI
How long does it take to get a response from support? Is a month typical? Is there an email contact or is the ticketing system the only way to contact support?
RE: Support Response?
Posted: Sat Aug 02, 2008 10:19 pm
by sullafelix
Matrix is great on support and your instance is really not typical at all.
RE: Support Response?
Posted: Sun Aug 03, 2008 12:17 am
by Erik Rutins
For official support, please contact us at
support@matrixgames.com. 24 hours is the typical response time, with 48-72 hours possible on weekends/holidays or when were at conventions, which is not that often.
RE: Support Response?
Posted: Sun Aug 03, 2008 12:46 pm
by Gem35
I'm still waiting for a response from support on a game I purchased(WPO).
I was asked to provide my adress and email and then would receive a link to re-download the game.
It's been over a week now and I'm still waiting.
In the meantime, i handed out some very private information and wonder what was done with it.
[&:]
RE: Support Response?
Posted: Tue Aug 05, 2008 12:37 pm
by orwell
ORIGINAL: Gem35
I'm still waiting for a response from support on a game I purchased(WPO).
I was asked to provide my adress and email and then would receive a link to re-download the game.
It's been over a week now and I'm still waiting.
In the meantime, i handed out some very private information and wonder what was done with it.
[&:]
A nice new mustang. Which I promptly crashed at 10 miles an hour. Did great at 90 though!