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cookies
Posted: Wed Aug 06, 2008 9:57 pm
by Gem35
Folks, i am trying to re-download a game I purchased have hit a stone wall.
I get this message when i enter my order number and password.
Message 99998 - To protect ourselves against fraud, we need to set a cookie on your computer. In order to continue your purchase online, please reset your browser to allow cookies. You can make your purchase and then set cookies off again in your browser. If you already allow cookies, there may be a problem that can be corrected by deleting the cookie file.
I have enabled, disabled, deleted cookies and still no luck.
Anyone have a solution?[&:]
RE: cookies
Posted: Thu Aug 07, 2008 4:07 am
by sterckxe
ORIGINAL: Gem35
Anyone have a solution?[&:]
Send a mail to
support@matrixgames.com
Greetz,
Eddy Sterckx
[Deleted]
Posted: Thu Aug 07, 2008 5:02 am
by Anonymous
[Deleted by Admins]
RE: cookies
Posted: Thu Aug 07, 2008 5:41 pm
by KO
Same message for me. Reply I got was problem sent to IT.
ORIGINAL: Gem35
Folks, i am trying to re-download a game I purchased have hit a stone wall.
I get this message when i enter my order number and password.
Message 99998 - To protect ourselves against fraud, we need to set a cookie on your computer. In order to continue your purchase online, please reset your browser to allow cookies. You can make your purchase and then set cookies off again in your browser. If you already allow cookies, there may be a problem that can be corrected by deleting the cookie file.
I have enabled, disabled, deleted cookies and still no luck.
Anyone have a solution?[&:]
RE: cookies
Posted: Thu Aug 07, 2008 9:58 pm
by Gem35
I emailed customer support again, $1 says i get the run-around yet again.[;)]
RE: cookies
Posted: Fri Aug 08, 2008 9:39 am
by sterckxe
ORIGINAL: Gem35
I emailed customer support again, $1 says i get the run-around yet again.[;)]
You did send that mail to
support@matrixgames.com - right ?
If that doesn't help send a PM to Erik Rutins
This is not an official support forum as is noted on top of this forum
m.asp?m=713041
Greetz,
Eddy Sterckx
RE: cookies
Posted: Fri Aug 08, 2008 11:50 am
by Lützow
Already tried to access your game via the order status page ?
I did run into same problem some time ago and that solved it for me.
RE: cookies
Posted: Fri Aug 08, 2008 12:14 pm
by KO
Yep. No key number there as well. Still waiting to hear back from the Matrix staff. I have ordered many times before and never had any problems, so one glitch is not so bad[;)]
RE: cookies
Posted: Fri Aug 08, 2008 2:32 pm
by Erik Rutins
KO,
I replied to you with your serial number, the issue in your case was a store glitch.
Gem35,
Can you please e-mail me directly at
erikr@matrixgames.com? Send me your personal information and I'll try to look you up in the store database.
Regards,
- Erik
RE: cookies
Posted: Fri Aug 08, 2008 6:26 pm
by Appren
ORIGINAL: Lützow
Already tried to access your game via the order status page ?
I did run into same problem some time ago and that solved it for me.
I got the same error message when using the link from STORE FAQS, but when going through order status, all was fine.
RE: cookies
Posted: Fri Aug 08, 2008 9:54 pm
by Gem35
ORIGINAL: sterckxe
ORIGINAL: Gem35
I emailed customer support again, $1 says i get the run-around yet again.[;)]
You did send that mail to
support@matrixgames.com - right ?
If that doesn't help send a PM to Erik Rutins
This is not an official support forum as is noted on top of this forum
m.asp?m=713041
Greetz,
Eddy Sterckx
Thanks for your concern sterckxe,[:)]
Yes I emailed matrix support and I understand this is not an official support forum, just trying to send a good "salvo" if you will and get as much exposure as I can.
I see it worked as Erik has responded.
Thank you very much Erik.[&o]
RE: cookies
Posted: Sun Aug 10, 2008 1:18 pm
by Gem35
Update!
Issue has been resolved thanks to Erik Rutins.
Much appreciated Erik!![&o]
I used
findmyorder.com and it worked perfectly.