Matrix Games Forums

I bought the download version of WbtS but couldn’t load the game because no serial number was supplied (see copy of order below).

At first I thought the serial number would be included with the CD version of the game which arrived today but no such luck.

Anything you can do to help will be much appreciated. I have e-mailed support but have not received any response.


Henry


Dear Henry Bradley,

Thank you for shopping at the Matrix Games Online Store. We have received your order.
Please keep this as your proof of purchase.

YOUR ORDER AND BILLING INFORMATION

Order Number: 1646336088
Order Date: 01-NOV-08

Henry Bradley
BRITISH EMBASSY LISBON
BFPO 5241, HA4 6EP
0-1212882400
handgbradley@rock.com

Product Name
Qty Ordered
Platform
Price

Extended Download Service $3.95
1
License Certificate
3,28 EUR

Gary Grigsby's War Between The States
1
Physical Shipment Plus
39,03 EUR




Product Name
Qty Ordered
Platform
Price

Gary Grigsby's War Between The States - Physical + Digital
1
PC
,00 EUR



Sub Total: 42,31 EUR

Tax: 7,13 EUR

Shipping: 4,48 EUR

Total: 53,92 EUR






Note: There may be a slight discrepency between the amount shown on your credit card statement and the amount shown in the total box due to internal rounding calculations.


Additional Information: Gary Grigsby's War Between The States - Physical + Digital Physical
--------------------------------------------------------------------------------------------------------
SERIAL NUMBER: Not Available

I had the same problem some time ago. Go to the order section
http://www.digitalriver.com/dr/sat5/ec_ ... d=50505#q1
and enter your order number. IIRC the serial number showed up there.

There was a problem with the store over that weekend, as I recall, and a few orders were similarly affected.

Try going to www.findmyorder.com with your order info and and see if you can retrieve a serial number there. If that doesn't work, we can assign a new one to you manually.

Thanks for prompt response but still no joy. What I get is "serial number - not available". Please allocate me another number asap.

copy of relevant bits of screen display below.

Customer Name: Henry Bradley
Address: BRITISH EMBASSY LISBON
E-mail Address: handgbradley@rock.com
Order Number: 1646336088 Order Status: Complete
Purchase Date:01-NOV-08
Billing Address:
BRITISH EMBASSY LISBON
BFPO 5241 HA4 6EP
UK


The products listed below will ship together.

Qty1 Product Gary Grigsby's War Between The States Tracking Number Fulfilled Serial NumberNot Available Not SerializedSpecial Instructions None