Matrix Games Forums

I just spent 60 bucks and change for a download and hard copy of this game and it will not launch. Tried Matrix support but there solution did not work. They have not responded to my further inq. When I start the game I do get the startup menu. then when I click play all I get is ....Starshatter-TheGatheringStorm.exe has encountered a problem and needs to close. Here is the errlog.file from the game files. Hope it helps for someone to help me. The demo I downloaded 3.9.9 works just fine.

+====================================================================+
| STARSHATTER 5.0.2 19 Apr 2009, 1:58:40 PM |
+====================================================================+
| |
| Windows XP 5.1 (Build 2600) Service Pack 3 |
| |
| Registered Owner: Tim, |
| |
| CPUs Detected: 2 CPU Level: 15.4.9 CPU Speed: 3060 |
| x86 Family 15 Model 4 Stepping 9 |
| GenuineIntel |
| |
| 2039 MB RAM 2684 MB Max Swap 2273 MB Avail Swap |
| |
| DirectX 9 installed. |
| DDRAW 5.03.2600.5512 (xpsp.080413-0845) |
| D3DIM 5.1.2600.0 (xpclient.010817-1148) |
| DINPUT 5.03.2600.5512 (xpsp.080413-0845) |
| DPLAY 5.00.2134.1 |
| DSOUND 5.3.2600.5512 (xpsp.080413-0845) |
| DMUSIC 5.3.2600.5512 (xpsp.080413-0845) |
| |
| |
| Intel(R) 82915G/GV/910GL Express Chipset Family |
| |
+====================================================================+

Checking authorization codes...
Authorized
Initializing Game
Gamma Level = 128

Initializing instance...
Window created.
Instance initialized.
Initializing content...
Initializing game...
Palette loaded.
Init Video...
Request 1024 x 768 x 32 mode

********************************
* Direct 3D version 9 *
********************************

Creating Video Device for HWND = 00060288
VideoDX9: (ctor) could not create device. [Invalid call or parameter.]
SoundCardD3D Primary Buffer Format:
bits: 16
chls: 2
rate: 44100

*** PANIC: Could not create the Video Interface.

+====================================================================+
Begin Shutdown...
Campaign::Close() - destroying all campaigns

*********************************************
FATAL EXCEPTION:

Registers:
EAX: 00000000
EBX: 00000000
ECX: 00fec390
EDX: 007fae50
EDI: 00000000
ESI: 00fec390
EBP: 0012ff34

CS:EIP: 001b:0056d0e8
SS:ESP: 0023:0012fd0c
DS: 0023
ES: 0023
FS: 003b
GS: 0000
Flags: 00010246

Exception Code: c0000005 ACCESS_VIOLATION
Exception Addr: 0056d0e8
Program attempted to READ from address 0x00000004

Loaded IMAGEHLP.DLL

Stack Trace (Symbolic):
Address Frame
0056d0e8 0012ff34 0001:0016C0E8 C:\Matrix Games\Starshatter The Gathering Storm\Starshatter-TheGatheringStorm.exe
006bfc1e 0012ffc0 0001:002BEC1E C:\Matrix Games\Starshatter The Gathering Storm\Starshatter-TheGatheringStorm.exe
7c817077 0012fff0 RegisterWaitForInputIdle [0049]

*********************************************
PROGRAM TERMINATED.

Did you contact us through our Help Desk? If so, please e-mail me at erikr@matrixgames.com with the ticket ID and I'll find out what happened. Also, did you try posting in the Starshatter forum? My first assumption is that your video card can't handle the game. There was an earlier version (original Starshatter) that didn't fully require DirectX 9 and a newer version that did (Starshatter: The Gathering Storm). Was the demo you played of Starshatter or Starshatter: The Gathering Storm?