Matrix Games Forums

Tried two times (Physical + Digital as always) to order the game. Got both times this error message at the end:

No error message found.

(Error Number: 31205007 - 0)

Since I dont want to have my Creditcard spammed later by several orders for several copies I stopped right now.

Hmm

You should probably try e-mailing support@matrixgames.com. I'm sorry that you're having trouble. (Any chance this is browser related? You could always try a different computer.)

Well. Last time it took the support team 2+ weeks to reply to my problem (forums related).

Besides that I hesitate to try again to order the game cause the last time I did that with a similar problem my creditcard was charged 5 times and it took me 2 months to get my money back (another gaming company tho).

Its not the first time I ordered from matrix btw

Hi Vasquez,

Please don't assume that problems you had elsewhere would repeat here. As far as support goes, our Help Desk is the official support now, not support@matrixgames.com. That e-mail address just sends you to the Help Desk now.

If you e-mail me at erikr@matrixgames.com with your error and order ID, I can have store support investigate. This is not something that we or Western Civ will be able to resolve on our own, that's a Digital River error and we'll need to bring in their support.

Regards,

- Erik