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Error Code 18
Posted: Mon May 04, 2009 6:37 am
by Goolie
Hello,
I successfully paid for and downloaded the game, and installed it without error, using the serial code emailed to me.... however, one I try and run the game I get a message called ERROR CODE 18 along with an explination that my serial code may have problems!
I have tried to email
support@matrixgames.com twice over the last 72 hours with no response and just wondered if anyone on here shares my frustration..?
RE: Error Code 18
Posted: Mon May 04, 2009 3:57 pm
by RD Oddball
I'll get somebody who can answer your question to have a look at this for you. Sorry for the delay.
RE: Error Code 18
Posted: Mon May 04, 2009 6:04 pm
by Goolie
Thanks Oddball....much appreciated! I just wanted something to play on my time off from work! Oh well, I still might get chance...don't start for another 12 hours....
RE: Error Code 18
Posted: Mon May 04, 2009 6:19 pm
by Andrew Williams
Did you put in the serial code with the dashes?
RE: Error Code 18
Posted: Mon May 04, 2009 6:23 pm
by Goolie
Yes....copied and pasted from email.
RE: Error Code 18
Posted: Mon May 04, 2009 6:31 pm
by Goolie
The error appears when I try and run the game after installing. It accepts the serial code whilst installing.
RE: Error Code 18
Posted: Tue May 05, 2009 7:50 am
by greatpatton
I have the exact same problem!!! I raised a support call 5 days ago and I still not have an answer...
RE: Error Code 18
Posted: Tue May 05, 2009 11:24 am
by Greg Wilcox
That's a strange error message and not one of the standard ones what OS are you guys using?
-Greg
RE: Error Code 18
Posted: Tue May 05, 2009 1:04 pm
by greatpatton
My OS is Vista professional
RE: Error Code 18
Posted: Tue May 05, 2009 1:59 pm
by Sotamaris
Same here. [&:]
Error code: 255
RE: Error Code 18
Posted: Tue May 05, 2009 2:08 pm
by Greg Wilcox
Thanks I just sent you both a PM hopefully we can get to the bottom of this issue.
-Greg
RE: Error Code 18
Posted: Tue May 05, 2009 2:23 pm
by Erik Rutins
Could you all post DxDiag files please?
RE: Error Code 18
Posted: Tue May 05, 2009 3:02 pm
by Goolie
Where is my DxDiag file...?
RE: Error Code 18
Posted: Tue May 05, 2009 4:00 pm
by berndn
Just use the windows Start button on the left, down corner. In vista use the Start search field and type in dxdiag. Hit enter.
Dxdiag should start. Maybe it's a good idea to use the Save all information button and save the info to a txt file. You can upload this file.
RE: Error Code 18
Posted: Tue May 05, 2009 4:09 pm
by Goolie
DxDiag as requested....
RE: Error Code 18
Posted: Tue May 05, 2009 4:46 pm
by Goolie
See example....
RE: Error Code 18
Posted: Tue May 05, 2009 6:50 pm
by Sotamaris
* EDIT *
Using Vista Home Premium SP 1
Finally I could manage it this way:
1) Installation as Administrator in Win XP SP 2 mode.
2) Starting by shortcut using Win XP SP2 mode
Maybe this will help you too.
RE: Error Code 18
Posted: Tue May 05, 2009 7:07 pm
by Goolie
I've also noticed that several copies of "ccnormanrez" (or similar) are running on task manager slowing my pc down.
RE: Error Code 18
Posted: Tue May 05, 2009 7:16 pm
by Goolie
Sotamaris...thanks for the advice but that didn't work either. I'm really starting to regret buying this game at all....
RE: Error Code 18
Posted: Tue May 05, 2009 9:42 pm
by Erik Rutins
Hi guys, we're working on this, never fear. This is some kind of issue with your systems interfering with the serial number system rather than the game itself, we just have to narrow down what could be causing it (OS settings, background software, etc.). I'll be meeting with Greg tomorrow to go over things and hopefully figure this out.
Regards,
- Erik