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I've lost access to Members area and registered games
Posted: Sun Jun 07, 2009 8:12 pm
by Maxx_slith
Recently when I tried to access my member account to check for updates, etc. for my registered games I received this response: "Login Error : That Username/Email or Password is invalid. Please try again..."
This is the same Username and password I have used since 2002 with no problem. I emailed Matrix from their web form on May 19, no response.
Help would be appreciated.
RE: I've lost access to Members area and registered games
Posted: Sun Jul 19, 2009 1:18 am
by Ron Belcher
Holy Smokes...[:@]
Maxx, you are not alone! [X(]
Matrix Games is still in the process of upgrading their website, especially in the Member
areas.
Matrix Games... Please look at my account as well. Where as I opened a NEW Member
account, and now I am unable to (1). Re-register my games (they're already registered),
and (2). Unable to retrieve my s/n to the games[:(]
Please get back to me... I'd deeply appreciate you doing so!
s/
Ron 'tactician93612' Belcher
Clovis, CA
RE: I've lost access to Members area and registered games
Posted: Tue Jul 21, 2009 3:58 pm
by Ron Belcher
Let's see.. it's Tuesday, 7/21/2009.. and no reply or response from MG ! [&:]
RE: I've lost access to Members area and registered games
Posted: Tue Jul 21, 2009 4:31 pm
by Jason Petho
RE: I've lost access to Members area and registered games
Posted: Tue Jul 21, 2009 4:47 pm
by Erik Rutins
This is not for official support. Please contact us through our Help Desk, that way we can make sure your request is tracked and not lost.
www.matrixgames.com/helpdesk
RE: I've lost access to Members area and registered games
Posted: Tue Jul 21, 2009 10:42 pm
by Ron Belcher
In regards to both Jason & Erik...
I did do as you both had suggested and that was back in March too.
RE: I've lost access to Members area and registered games
Posted: Tue Jul 21, 2009 11:22 pm
by Erik Rutins
If you have a Help Desk Request ID, please e-mail it to me at
erikr@matrixgames.com and I'll investigate.
RE: I've lost access to Members area and registered games
Posted: Wed Jul 22, 2009 12:22 pm
by Ron Belcher
Erik,
I see you have asked Alex to help me out! Mega thanks.. he's doing the best he can for me at this time! [&o]
God Bless [8D][;)]
RE: I've lost access to Members area and registered games
Posted: Sun Aug 02, 2009 8:13 pm
by Ron Belcher
Alex came through to total Victory !!!
Major Kudos to you, Alex ! Thank you very much for your help in straightening
out my account. [&o][&o][&o][&o][&o]