Matrix Games Forums

I get to a page that wants my order number and password. Supplied it. Then got a page which indicated:

Message 99998 - To protect ourselves against fraud, we need to set a cookie on your computer. In order to continue your purchase online, please reset your browser to allow cookies. You can make your purchase and then set cookies off again in your browser. If you already allow cookies, there may be a problem that can be corrected by deleting the cookie file. 20009SC01

Now, I've cleaned out my cookies, set options to accept them, ditto for my Norton security suite, but STILL cannot get past the 1st download page. VERY frustrated!

Please e-mail me at erikr@matrixgames.com with your Order ID.

Hi Doc Smith,
 
Did you get your problem resolved?  I see the same message.
 
 

I have this message too. but accesing trough www.findmyorder.com works. But still - order is awaiting payment. HOW LONG CAN IT TAKE FOR BANKS FROM EUROPE AND US TO EXCHANGE FUNDS??????? Is thisa XXI century or what?

I'm very irritated, can't get my hands on AE yet - it's A SECOND LONG DAY after I bought it!

If you used a bank transfer, that can take up to a week. Unfortunately that's the nature of the financial system and is out of our or Digital River's hands. Even if the money has left your bank it doesn't mean it has arrived at ours. I would just keep checking, if it's not resolve in a week from when you ordered, send me an e-mail on it please.

Thank you for that info. Week is A LOT, and it'll be hard to endure

On the other hand - I have a huge RL issue on august 8th, so my mind shouldn't be following my 270 zloty across the ocean now...

I'll better check again!