Promo Code
Posted: Mon Jul 27, 2009 2:26 pm
Went in, obtained my promo code, put it in on the order screen, hit apply, and it wont give me the 20$ discount...
Any reason why?
Thanks.
Any reason why?
Thanks.
Page 1 of 1
RE: Promo Code
Posted: Mon Jul 27, 2009 2:31 pm
Working fine in general, please e-mail me at erikr@matrixgames.com with your Order ID and your discount code and we'll investigate immediately.
RE: Promo Code
Posted: Mon Jul 27, 2009 2:36 pm
I am having a similar problem, only i click on apply with my code entered and it tells me i have no product selected. Even when i type a 1 in the order box!..please help[&o]
RE: Promo Code
Posted: Mon Jul 27, 2009 2:37 pm
Hi,
Just realised that the same thing happened to me. In the excitement of buying the game I didn't even notice until I read this. I'll mail you the information.
/BPRE
PS. I tried ordering another time and when I provide the Promo code it just adds the Extended download I had removed.
Just realised that the same thing happened to me. In the excitement of buying the game I didn't even notice until I read this. I'll mail you the information.
/BPRE
PS. I tried ordering another time and when I provide the Promo code it just adds the Extended download I had removed.
RE: Promo Code
Posted: Mon Jul 27, 2009 2:41 pm
Anyone having an issue with this, I need you to e-mail me with your Order ID and the promo code you are using please.
RE: Promo Code
Posted: Mon Jul 27, 2009 5:39 pm
Erik, I have the same problem and will send you an email as soon as I know what you mean with order ID???
Do I have to order at full price and you fix the order manually later on?
Do I have to order at full price and you fix the order manually later on?
ORIGINAL: Erik Rutins
Anyone having an issue with this, I need you to e-mail me with your Order ID and the promo code you are using please.
RE: Promo Code
Posted: Mon Jul 27, 2009 5:45 pm
The Order ID is generated and displayed in the Online Store before your order is completed. We need that to check on any order or discount code issue reports. So far the issues on discount codes fit into two categories:
1. Customer didn't realize the code was applied (price was adjusted, customer didn't notice the price change)
2. Customer's browser is having issues with store cookies and applying codes
Regards,
- Erik
1. Customer didn't realize the code was applied (price was adjusted, customer didn't notice the price change)
2. Customer's browser is having issues with store cookies and applying codes
Regards,
- Erik
RE: Promo Code
Posted: Mon Jul 27, 2009 5:57 pm
ORIGINAL: Erik Rutins
The Order ID is generated and displayed in the Online Store before your order is completed. We need that to check on any order or discount code issue reports. So far the issues on discount codes fit into two categories:
1. Customer didn't realize the code was applied (price was adjusted, customer didn't notice the price change)
2. Customer's browser is having issues with store cookies and applying codes
Regards,
- Erik
ACK. Count me into category 1.
Thanks for your quick answer.
RE: Promo Code
Posted: Mon Jul 27, 2009 9:10 pm
ORIGINAL: Mistmatz
ORIGINAL: Erik Rutins
The Order ID is generated and displayed in the Online Store before your order is completed. We need that to check on any order or discount code issue reports. So far the issues on discount codes fit into two categories:
1. Customer didn't realize the code was applied (price was adjusted, customer didn't notice the price change)
2. Customer's browser is having issues with store cookies and applying codes
Regards,
- Erik
ACK. Count me into category 1.
Thanks for your quick answer.
Too much excitement[:D] I just realised that I'm another category 1.
/BPRE