Matrix Games Forums

hey everyone, hey Erik

I am moving to China in a little more than a week, and problem is I can't buy it yet (got to wait a couple weeks for budget restrictions reasons [;)]), and what do I see?
Shipping & Handling $223.16 [X(]

Isn't there anyway to have, how to say... humane rates? If not well I'll get it sent to France, but although I appreciate of course the digital downloading option, I would have loved to have the manual in my hands while re-learning the game... [:(]

Is some of that $223.16 customs/tax?

Was that in US dollars? What shipping option, next day? Please send me your Order ID and I'll verify what's going on, but I'm not sure what shipping rates to China are off the top of my head. It would ship from our UK warehouse, so it would have a ways to go but that does seem extremely high to me.

Regards,

- Erik

Hey Erik!

Didn't order yet, as I said I was just doing a simulation using the store interface (I will be ordering in a couple weeks when I'll get my first salary). I guess you can find the very same price if you do it by yourself, just selecting "China" in the destination so it can calculate the cost of the handling and the delivery. And indeed that $223.16 doesn't even include the game, and I guess China isn't applying a 200% VAT rate either

thanks in advance... But don't lose that much time on it, I shall survive I guess...

It generates the Order ID before the order is complete. It could be this is a bug, but to duplicate it I'd need the same Order ID you're using so that we can see exactly what you entered.

ok I try again then

Order Number: DR1651582433

The delivery mode is international express service, as "normal" service isn't available

Thanks, checking on it.

Aye Erik! Any feedback from Digital Rivers yet? [:)]

Yes, that shipping price was definitely an error, but I'm waiting for them to work out what caused the bug and give me the actual shipping price. It will apparently require them to fix something store-side.

Thanks Erik, I'll be keeping an eye on this waiting for news then. Thanks a lot, sorry for the inconvenience [:)]