Matrix Games Forums

When I ordered the Physical plus online download, I got the Download, but neither the Confirn e Mail NOR THE order when i Downloaded LISTED A sERIAL # other then
the pacwar one... can it be i got a download that wasnt set to issue a serial cause originally it was to require you have WITP?

All I know is I got my DL, and confirm email but cannot install cause requires a serial #

I tried my WITP serial in case it expected that and no go.

Whats gone wrong here?

Name Qty
War in the Pacific: Admiral's Edition 1
Serial #: None
War in the Pacific: Admiral's Edition - Physical + Digital 1
Serial #: XXXXXXXXXXXXXXXXXX
Extended Download Service 1
Serial #: None
Click on the begin download button to download your product.

You should be able to retrieve your serial number by going to www.findmyorder.com with your order info. If you don't see it there, e-mail me at erikr@matrixgames.com with your Order ID please.

Ok I got it installed But Erik, DR  doing something that confused me...I copy/paste all when I order and the Order/download screen showed:

Name         Qty    
        War in the Pacific: Admiral's Edition                 1        
&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; Serial #: None &nbsp;&nbsp; <--------------------------------------------------------------------------------------!!!!!!!!!!!!!!!!!!!!!!! &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;
&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; War in the Pacific: Admiral's Edition - Physical + Digital &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; 1 &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;
&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; Serial #: xxxxxxxxxxxxxxxxxxxxxxxxx&nbsp; <------------------------------ Confused me... thought it was listing the WITP # used for promo &nbsp; &nbsp;&nbsp;&nbsp;
&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; Extended Download Service &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; 1 &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;
&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; Serial #: None &nbsp;&nbsp; <------------------------------------------------------------------------------------- &nbsp;&nbsp;&nbsp;
&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; Click on the begin download button to download your product.



Find my order was also Confusing:


The products listed below will ship together.
Qty&nbsp;&nbsp;&nbsp; Product&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; Tracking Number&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp; Serial Number&nbsp;&nbsp;&nbsp; Special Instructions
1&nbsp;&nbsp;&nbsp; War in the Pacific: Admiral's Edition&nbsp;&nbsp;&nbsp; Fulfilled&nbsp;&nbsp;&nbsp; Not Available&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp; Not Serialized&nbsp;&nbsp;&nbsp; None&nbsp;&nbsp; <-----------------------------------------!!!!!!!!!!!!!!!!
1&nbsp;&nbsp;&nbsp; War in the Pacific: Admiral's Edition - Physical + Digital&nbsp;&nbsp;&nbsp; Pending Shipment&nbsp;&nbsp;&nbsp; None&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp; xxxxxxxxxxxxxxxxxxx &nbsp;&nbsp; None <------ AE Serial not WITP&nbsp; I thought LOL
1&nbsp;&nbsp;&nbsp; Extended Download Service&nbsp;&nbsp;&nbsp; Fulfilled&nbsp;&nbsp;&nbsp; Not Available&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp; Not Serialized&nbsp;&nbsp;&nbsp; None&nbsp; <---------------------!!!!!&nbsp; makes ya think it issued with no Serial...



All in all way DR does it was CONFUSING the AE Serial should been listed HERE

War in the Pacific: Admiral's Edition &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; 1 &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;
&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; Serial #: None &nbsp;&nbsp; <--------------------------------------------------------------------------------------!!!!!!!!!!!!!!!!!!!!!

Which was the Copy/paste for screen to begin your D/L where they were saying AE&nbsp; had NONE for its Serial #&nbsp;&nbsp;&nbsp; Grumppp...


Hope any others who get as confused are helped by this...


Maybe its a thing with the Physical and D/L option not the Download only option...

That's very rare, but I've seen it before. Once in a blue moon the store has a hiccup and doesn't assign the serial number before the order is completed and displayed. In that case the solution that works 99.9% of the time is to just check the order again a minute later via www.findmyorder.com.