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What if the Serial Number is not on the CD?
Posted: Sun Sep 20, 2009 9:50 am
by el cid again
Suppose a physical copy is obtained with no SN -
how does one retrieve it so it can be installed?
RE: What if the Serial Number is not on the CD?
Posted: Sun Sep 20, 2009 3:28 pm
by Cathartes
"Suppose a physical copy is obtained..."
Did you actually receive a shipment directly from Matrix with no SN? Email Erik and he will be happy to help if this is the case.
RE: What if the Serial Number is not on the CD?
Posted: Sun Sep 20, 2009 5:07 pm
by jwilkerson
Hey it is "El Cid" again!!!
RE: What if the Serial Number is not on the CD?
Posted: Mon Sep 21, 2009 5:34 pm
by el cid again
Yes - it is from the Matrix contractor direct.
RE: What if the Serial Number is not on the CD?
Posted: Mon Sep 21, 2009 5:42 pm
by DuckofTindalos
erikr@matrixgames.com
And welcome back, Sid.
RE: What if the Serial Number is not on the CD?
Posted: Mon Sep 21, 2009 5:55 pm
by el cid again
Thanks - although I recommend Terminus remove the email address from his post to defeat crawlers (hostile software).
Turns out if you go to Digital River Customer Service - and note at the top of the page the link "if you have trouble with"
a list of things including SN - it gives you a form to enter your order no on - and that generates a report with your SN for that
particular shipment. Apparently it takes time to get replies from customer service at either Matrix or Digital River - but
I was able to figure it out before anyone replied. I post the solution in case it is helpful for anyone else. Why it shipped without
being printed on the CD is a mystery (given what the software says when you run it - it should be on the CD)?
RE: What if the Serial Number is not on the CD?
Posted: Mon Sep 21, 2009 6:02 pm
by DuckofTindalos
My posting Erik's email address is in keeping with his own previous actions. Otherwise I would never have done it.
As for the serial number, I don't think it's usually printed on the CD. When you bought it, you should have received a receipt e-mail with the serial number.
RE: What if the Serial Number is not on the CD?
Posted: Mon Sep 21, 2009 6:26 pm
by PeteG662
The serial number is printed on the CD as well as sent through the email when you pay.
Pete