Tech Support FAQs
Posted: Tue Dec 01, 2009 1:43 pm
1. If you are experiencing crashes or freezes in space battles, this seems to affect some nVidia cards at higher graphics settings. Turning all the in-game graphics settings down will allow you to get around this issue until we can fix it in an update.
We also have something for you to try if you are willing to help us get this fixed. This is turning out to be a very tough one to track down and fix on our own, so we're hoping to gather some more info by using this debug executable. If you are having these issues, please download the attached zip file. Backup your normal game executable and unzip this one in its place.
Then play the game with the default settings and see if you can duplicate the crash/freeze issue by starting a battle and quitting once the issue happens. With any luck, this debug exe will generate an "errors.txt" file in your save game folder. Grab that file and either post it here or e-mail it to me at erikr@matrixgames.com.
2. Issues starting the game. It appears that there may be some additional .NET requirements beyond the .NET installer included with the game. We will include an additional .NET installer in the next update, but in the meantime you can try updating to these yourself with these links:
http://www.microsoft.com/downloads/deta ... e506da9d0f
http://www.microsoft.com/downloads/deta ... laylang=en
3. Can't save, or out of memory. There are circumstances where the game will allow you to start a game that is larger than your hardware can support. We are working to set limits on this in the future, but for the time being we recommend trying to start smaller custom games if you experience these errors.
We also have something for you to try if you are willing to help us get this fixed. This is turning out to be a very tough one to track down and fix on our own, so we're hoping to gather some more info by using this debug executable. If you are having these issues, please download the attached zip file. Backup your normal game executable and unzip this one in its place.
Then play the game with the default settings and see if you can duplicate the crash/freeze issue by starting a battle and quitting once the issue happens. With any luck, this debug exe will generate an "errors.txt" file in your save game folder. Grab that file and either post it here or e-mail it to me at erikr@matrixgames.com.
2. Issues starting the game. It appears that there may be some additional .NET requirements beyond the .NET installer included with the game. We will include an additional .NET installer in the next update, but in the meantime you can try updating to these yourself with these links:
http://www.microsoft.com/downloads/deta ... e506da9d0f
http://www.microsoft.com/downloads/deta ... laylang=en
3. Can't save, or out of memory. There are circumstances where the game will allow you to start a game that is larger than your hardware can support. We are working to set limits on this in the future, but for the time being we recommend trying to start smaller custom games if you experience these errors.