Matrix Games Forums

Ok, I have vented a couple times now about ordering next day air, and paying the heavy price for it.. only to see my status as "NEW" two days after it was supposed to have been here.

PLEASE.. contact David Heath in Email

Ok guys

Our warehouse ships all overnights, then 2 day, then 3day, then ground shipments. Its not by when you ordered buy by the type of shipping you picked.

In the future if you want to be first please order the better shipping. All orders that have not shipped yet should be shipped today.

If anyone has paid for UPS overnight or 2 day and it still says new please email me with your MTX# and phone number at davidh@matrixgames.com

I used Paypal to order my game, my paypal shows that Matrix got the money on the 11th.. however this is usually an automated procedure. Mr. Heath had to go in and MANUALLY accept my payment. That was my delay, and I have been assured that my copy will ship today, and hopefully soon my order status will be updated in my Matrix account.

I am still frustrated.. but now it is displaced. It wasn't Matrix's fault.. or anyone elses, just something stupid that happened between two computer networks.

IF you odered it express delivery and have no been delivered yet, PLEASE email David heath with your info, He actually called me on the Phone to discuss my oder. I think that is incredible! Electronic Arts would never do that! So now I will patiently await my package tomorrow. Just having knowledge of what is going on makes a world of difference. So if you are frustrated and angry.. FIND OUT whats going on. It makes the waiting easier.

thansk again Mr.Heath, I am a lot happier with my situation now.

Just wanted to say that I hope you will soon have the game in your hands, rawink.
And I'm sure, looking back you will find that it was worth all that trouble.

Hartmann

even if my money was LOST.. I would send another $74 for another copy. I will have this game at ay cost! MUWAHAHAHAH!

I told Mr. heath that if it wasnt here tomorrow, I would catch a plane to Cali and pick one up PERSONALLY! lol

Well that really sucks buddy. It's too bad when someone as excited as you obviously are gets the dirty end of the stick.

I hope you get your hands on your copy soon. I agree with Hartmann that it will be worth it once you have it in hand.

Just in case it makes you feel better, I haven't got my full copy yet either (just got off the phone with DH and it's on the way, though:) ).

I have only been associated with Matrix for a little over six months but I can honestly say that I have always found David to be an entirely fair and reasonable individual and if you have a problem, I am certain that he and the staff will do everything they can to help sort it out to your satisfaction.

David contacted me, also, and has expedited my order. If you haven't ordered UV yet, you should do so now, or you're gonna feel left out when we are all playing ours.


kp

Did any of you order ground shipping? I pre-ordered on May 2 with UPS ground shipping but still show up as "New".

Are you suggesting that it should have shipped by now?

I do not know 11B..

All I have "Seen" posted is that all expedited orders SHOULD have been shipped by now, if they havent, then you should contact somebody.

btw.. I was an 11B myself once upon a time 3/75th Rgt at Benning. Good to see another ground pounding light fighter

Every order ( Ground included ) should be out the door today.

David

Mr. Heath? Will our order status update on the site? or will we just receive the goods? just curious. I just found out I have an emergency job out of town tomorrow and wont be there to play it anyway until late tomorrow night Just my luck!

I get the feeling David is gonna be in dire need of a beer or 6 tonight.

He egts my game here tomorrow, and I will "Overnight" him a 12 pack! heheh make take 4 days to arrive tho

Patience my friend.

I get the feeling David is gonna be in dire need of a beer or 6 tonight

I dunno, but I'll bet if someone wanted to offer to pay for a babysitter tonight, he'd take you up on it

Well I am glad to hear that all orders should be out today. Will the status be updated by the COB today?? I am just curious. I am really getting torn up by this issue. I know most of my is cause by my overwhelming need to get this gmae in my hands. The AAR's, Mogami massive effort to get everyone of us involve in a PBEM game.

I sent David my information. And i wait with anticipation and faith.




OK now AFTER i posted this message. My order now has changed to shipped.

I know you guys did that on purpose.

Now will it get here before the weekend??

I pre-ordered on May 2 and chose USPS. I just checked and it now says my status is shipped. It looks like all us "cheapies" will soon be getting our games. Thanks Matrix!

-Scouters

Originally posted by Scouters
I pre-ordered on May 2 and chose USPS. I just checked and it now says my status is shipped. It looks like all us "cheapies" will soon be getting our games. Thanks Matrix!

-Scouters

My USPS order from May 1 has also shipped. I think I will have it by Saturday, if the Priority mail system works! Thanks, David.

kp

mine still shows as NEW.. starting to get paranoid agian..

I ordered ground...cost me over 10 bucks and won't be here until May 21st (according to the UPS website). UPS was the only shipping option I could get...would have prefered the USPS priority mail but oh well. I tell you what was strange...it would have been 2 dollars cheaper to mail it to my PO box 20 miles away then to my home address but UPS won't send mail to PO boxes

Ordered mine yesterday, it hasn't shipped yet. Unfortunately, you aren't able to change the delivery type once the order is placed so I'm stuck with the slowest method (must have mis-clicked thought I got overnight). Oh well hopefully it goes out tomorrow.

I preordered on May 2 and selected USPS, which was cheapest but probably as fast as UPS ground as they are shipping in California. Personally I think Next Day Air or Express Shipping for something like this, a game from a small overworked company is a waste of money. It took three days to get my order out the door for example!

Yes, I got home and had an YOUR ORDER HAS SHIPPED Email waiting for me and even a USPS tracking#. Sweet - there is a slim chance I will have it tomorrow, otherwise Monday morning as I shipped it to work address. So there is hope for the cheap guys out there - at least we aren't out of $29 for non-express service. :p Lesson learned with Matrix - go the cheap shipping route as it ain't gonna get there much faster.