Matrix Games Forums

Hi Guys

I want to know if you were a person out side of the US that order UV directly from us. If so did you pay a brokerage fee. If you live in Canada and shipped via UPS ground you do not need to leave any information. If you live somewhere else I need to know that following. Your name, MTX# and what the fee was. I am doing my own research here so there is nothing to worry about.


Thanks

Not sure which fee is which, but I ordered four copies to Finland, paid 179,96 for the games, 22% value added tax to Finland, 1.7% customs fee (or something) and 28.95 for shipping.

I just received the games in good condition (very good packaging). I wasn't expecting a plastic dvd box just like the ones on store shelves these days, complete with bar codes and everything. Battlefront and Shrapnel Games just wrap their manuals along with the CDs in a shrinkwrap. Have you considered selling this wonderful game on store shelves? I work at a pc games retailer in this neck of the woods (Finland) and I know Uncommon Valor would sell from the shelves of our chain, Stockmann. Drop me email if you are interested, I know a couple of import companies who have done this kind of thing for us before.

And now, I'm leaving work for home and I'm going to start my first game of UV.

+++ Edit: ORDER NUMBER MTX54989

Hi, just recived it now.

While I`m installing it I reply

I payed of Tax Arancel 1.05 EU
And from other Taxes 15.50 EU

It`s more or less 17.70$

So with shipment it costed me 44.99$ + 29.38 $ +17.70 $

¡ OUCH ¡

Also other note. I have to foward my Fiscal Identification Number, UPS they invoked it and did delay 1 day on the airport.

So at least to the shipments to Spain please request the Phone Number to UPS to contact or a NIF

Mnn it has finished to install, I will over for the next two weeks

Hi. I'm from Scotland and I paid £19.42(not sure what this is in dollars but probably about $30).
Of that payment, almost half seemed to be in a handling charge from UPS and the rest in tax. Still, I'm not that bothered as the game is worth every penny.
Hope this helps.

Hi!

Payed 122 swedish krona (kr) . 10kr is 1 dollar. 5kr was customs fee and 117 tax. So 12,2 dollars in total. I would pay 200 dollars for this game if I had to!

Dan

Hi!

Payed 122 swedish krona (kr) . 10kr is 1 dollar. 5kr was customs fee and 117 tax. So 12,2 dollars in total. I would pay 200 dollars for this game if I had to!

Very sorry for the double posting guys.

Dan

Guys

You may very well be getting credits from UPS. I think they may have overcharged you and I am researching that now.... I MUST have the information I requested above. MTX# numbers are the most important. I will keep you all posted.

David

Sorry. Forgot to put in my number.
MTX54328

Kenneth O'Brien

Hi my matrix order was #MTX53950

Best Regards

Alvaro

Guys

PLEASE at least read the POSTS I already made. I need to know the fees you paid. Where you required to pay anyone money when the UPS driver came to your door.

Chris Hargrave, UK. MTX54495. Cost me £10 approx $15 -$16.

Hello,

I live in Belgium and ordered for the first time directly from Matrix.

and again it happened (it ONLY happens in Belgium if you use UPS ! NEVER if you use ordinary package mail)

UPS forced me to pay them another 21.05 EUR, about 19 USD. On top of the 23 USD i alread paid for UPS shipping the game for Matrix.
My order ID was MTX54493.

So i paid in total 44.95 + 23 USD + 19 USD !!!!

Note: i ususally order Games via Chips and Bits, over the years i have ordered around 10 games there and NEVER was forced to pay anything extra. Chips and Bits allow you to have it delivered with ordinary mail services (normal mail - not courier) and when those guys deliver it to you, you never have extra charges.
Only when UPS delivers they always screw it up and you have extra costs.

Another solution is that you would put 'gift' on the package when UPS delivers instead of the real value, after all, you give the damned game to yourself. Then you do not have to pay these extra costs.

Regards,
Christophe

Hello!
I live in Italy.
I buyed two games (for a total of around $85) and, other than $29,32 of shipping by UPS, I had to pay 17,50EU (around $15) of taxes. I was contacted by UPS and they asked for my fiscal number. I ordered other games in USA that were shipped by ordinary post and I had never to pay more taxes. This is the first time.

* ORDER ID: #MTX54792

Piero

I have ordered many packages from the US (Including Ebay & Amazon, etc) and NEVER payed anything more. Also I always used regular mail, not UPS or other delivery company.

I called UPS and they explained me that this fee was for import fee and taxes. Also they demanded my fiscal ID.

I didn´t recieved the package, my mother recieved the package and she payed 16.55 Euros to the UPS guy.

I have the pro forma invoice for the fee that I payed, so maybe you want a copy. If I recall its a UPS invoice, not a official spanish invoce, but I have the invoice at home, not here at work.

My order was MTX53950

Its this all the info you need David ??

David,

I ordered the game through Matrix games choosing UPS express delivery (22 $ shipping cost).

I had the game delivered in London, UK and had to pay UPS an additional 18 £ (roughly 26 $). They told me it was for Taxes and brokerage fees (Cash On Delivery).

As most of European gamers I am used to buy games from the US without paying anything additional to shipping.

Order: MTX54417, Shipped via 012 UPSWE on 2002-05-14 00:00:00: 1ZRV89146643208431

Great game in any case, congratulations.

Dear Matrix people,

If you read the last few posts, the solution to this overcharging by UPS is fairly simple, just include AN EXTRA DELIVERY POSSIBILITY (ordinary package mail) in the purchase order form from the eStore of Matrix.

Then no extra charges are added. I agree it will take a few days more for the game to arrive to the client, but who cares when you can save around 20 USD with that...

Do you think you can do that Matrix?

Gallo

The legal situation is clear: If you import something from out of the EU into the EU, you have to pay (import) value added tax. If a company from the US puts "gift" onto the tax declaration, that is illegal (even for the US company, as contracts between almost all western coutries exist, regulating that each country has to put laws into effect that prohibit such actions).
You just pay the value added tax that you would also pay, when you buy anything in your local store.
In addition there is, however, ca. 4% real import tax plus a charge by the freight forwarder for handling, if customs inspects the parcel.

We had a very heated debate about this and UPS promise to have answer for us on Tuesday. The fees are not from Matrix but the Govt of the importing country. Do not expect any credits but either these extra fees will be paid by UPS or something on that level. UPS really does not want us to pull the account so I am sure something is going to be done for future orders. Now for the second part of this question, why not ship via USPS. We can not use USPS or any non full tracking shipping service. Our credit card bank will not allow us to ship is this manner. When we did it was a major problem. Remember the other option is to buy our games from one of our dealers.

David

Live in Hong Kong, ordered directly from MatrixGames, arrived in 3 days, counting from shipping date, and no extra fee other than expensive UPS cost.

Originally posted by David Heath
We had a very heated debate about this and UPS promise to have answer for us on Tuesday. The fees are not from Matrix but the Govt of the importing country.

Whether you are in Belgium, Italy or Spain - or Finland like myself - you are supposed to pay taxes, even for things shipped from outside the European Union. UPS pays them for you and then charges them from you. In my case they will send a bill afterwards instead collecting the money upon delivery. I was very happy with they service and the full tracking they provide.

Re: Chips & Bits and shipments marked as 'gifts'

If C&B ships games marked as 'gifts' when they are in fact products for which value added tax must be paid, I don't want to do any business with them. That's why I ordered all my SPWAW megacampaigns directly from Matrix Games. I want to pay due taxes for everything I buy.