Matrix Games Forums

Well the new game is out and I don't have the extra cash for it. My desktop computer crashed last month which had my COTA game on it. I thought since I had backed it up on cd's it would be no problem reinstalling game. Little did I know that none of my games went to the cds. I thought no problem I will just download again. What-no link. What do you mean it has been over 2 years since purchase. So now I am depressed. No money for new game and COTA is gone.

That must be new as I downloaded Battles in Italy a couple of months ago that I had bought well over two years ago...

Well that was the response I got. They only keep a record of your download for 2 years. Stupid me-I put all my other games on my laptop but not COTA.

I've just tried it and I can download stuff from 2004...

goto store then order status...put in your email and the last five digits of the card you used....then redownload..

Thats what I did-I get a message that my order was not found. I then contacted support and that is what they told me.

odd...I just downloaded the HTTR strat guide that I bought in 2004

are you sure your using the correct last five digits? you haven't got another credit card since have you? Luckly I rmemeber my old ones

I don't remember which card it was. My daughter purchased it for me. I have tried her numbers but none work. I do have the serial number for the game. I thought with my email they could look it up. This is the response I received.

If you have purchased your game and the extended download option OVER 2 years ago your download file is no longer available as we are only able to keep a backup copy of your digital file for a maximum of 2 year(s) after the date of purchase. If you did NOT purchase the extended download option then your game is only available for a maximum of 30 days from the original date of purchase.

thats what they say but it will be still there...have you got the order number?

Like I said luckly I have an idea what the last five digits are for my previous purchases...sometimes I have to do trail and error but I get there in the end.

No I don't. I saved it on my other computer. Maybe I should search thru the backup disks for a copy of that email.

if you get the order number I bet when you put your email address and order number in you will be able to redownload it...

Well after investigating I downloaded on 11 June 2008. If I cant find my order number, do you think they would be able to look it up using my email?

They might be able to if you give all the details, they might be able to tell you your order number at least. Or half way there then.

Hope you get it sorted out.