Matrix Games Forums

I really dislike complaining but I would be grateful if someone on this forum could advise me how to get hold of tech support. I bought this game on 3rd June and have been unable to play it at all as the download gives me error 120 Serial Number problem. I have tried to uninstall and reinstall, to redownload from the site and reinstall. As I bought both discs and download and have now received the discs and am contemplating uninstalling and starting again from a disk load.

My point however is that all this has been posted on a trouble ticket on 3 Jun which I have updated twice. I even lodged a second ticket to jog somone to deal with the first and yet 8 days later I have not even received an answer. I fnd the situation a little disappointing.

Therefore to repeat my question is there any way in which i can get hold of tech support or customer relations in order to deal with the problem.

Tony M

Did you enter your serial with the hyphens (-) included and no extra spaces?

You should be able to copy and paste from your confirmation email.

I think you can take ticket number 1064 and stand in the queue to complain about the helpdesk

I'd even consider starting a helpdesk support group - so we can vent.

Hi Siganm,

I'm sorry that you haven't heard back from our Help Desk. Can you please e-mail me directly at erikr@matrixgames.com with the problem and your ticket numbers?

Regards,

- Erik

Yes I did

ORIGINAL: Andrew Williams

Did you enter your serial with the hyphens (-) included and no extra spaces?

You should be able to copy and paste from your confirmation email.

ORIGINAL: Andrew Williams

I'd even consider starting a helpdesk support group - so we can vent.

My biggest pet peeve is that you don't get emails after the first response. I have to check every few days to see if Daniel has responded to my replies to him in my open "questions."