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Why has my help ticket not been replied to yet?
Posted: Wed Jun 12, 2002 3:03 am
by MKSheppard
I got a help desk ticket asking how I could have my
toothpaste-damaged UV CD replaced, and so far, no
movement yet, and it's been up there a few days!
Reference Number: 1023590430
Posted: Wed Jun 12, 2002 7:44 pm
by David Heath
Hi
I will look into this now and see what the hold up is.
David
Still not rectified.....
Posted: Thu Jun 13, 2002 7:46 am
by MKSheppard
Help Ticket is under the name Ryan Crierie......
Where is your so-called "help desk"?
Posted: Fri Jun 14, 2002 12:01 pm
by MKSheppard
<snip inflammatory stuff>
Posted: Fri Jun 14, 2002 12:23 pm
by David Heath
I have already responded to your help desk ticket.
David
Posted: Fri Jun 14, 2002 3:56 pm
by Marc von Martial
Appart from the problem with the help desk, I have a question. Is it standard procedure to replace a broken game CD when you (in this case your brother) have broken it yourself ??? I mean If I crash my car I don´t go to my car dealer and ask him to get a new one actually.
Just curious.
Posted: Fri Jun 14, 2002 11:33 pm
by Dirtweasle
Geez, that is a poor analogy. More like charge the guy a few bucks shipping/handling and duplication to be fair then chalk it up to customer retention.
Posted: Sat Jun 15, 2002 1:22 am
by David Heath
We take care of our customers do not worry. I was a little slow in getting back to him.... that is my fault.
David
Posted: Sat Jun 15, 2002 2:38 am
by Hartmann
It's not so much about who's fault anything is anyway.
If I as a customer see that I get my CD replaced because my little brother damaged it, then I will get a good feeling about the company and also be likely to buy other products.
Gateway once replaced a modem I dropped to the floor due to my own clumsiness (... I even managed to step on it after dropping it!
). I did not expect them to replace it when I called them, but they did. Not only did this influence my decision where to buy my NEXT PC, it also made me tell people about it until today ...
Hartmann