Page 1 of 1

Own the game but need to re-buy it. Member access lost.

Posted: Tue Oct 19, 2010 4:00 pm
by JRB823
Hi,

I bought the download from Matrix but lost my members account. That is apparently fatal on this site as there is no tech support and requesting my password be sent to me generates an IE error. Even requesting tech support requires a member account. I have waited almost 2 weeks for a reply for my original account to be reinstated or the access there to be given to this account. Unbelievable.

I am not about to buy the game twice from Matrix. Is there anywhere else that I can purchase the game (again) and have UNRESTRICTED access to the patches?

Thanks.

RE: Own the game but need to re-buy it. Member access lost.

Posted: Tue Oct 19, 2010 11:49 pm
by Hard Sarge
you need to try and get a hold of Erik, he is the one who can help you

RE: Own the game but need to re-buy it. Member access lost.

Posted: Wed Oct 20, 2010 2:33 pm
by JRB823
ORIGINAL: Hard Sarge

you need to try and get a hold of Erik, he is the one who can help you

I did. He is working on the website issues. Thanks

RE: Own the game but need to re-buy it. Member access lost.

Posted: Wed Oct 20, 2010 6:40 pm
by Hard Sarge
kewl, I sent him a message with your info, don't know if you got though, or if mine did, but at least he knows and is looking into it, he is pretty good with that stuff :)