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pending plimus review?
Posted: Wed Dec 08, 2010 11:39 pm
by dalejr33
Finally got around to ordering and now it's pending review, how would one go about fixing that?
RE: pending plimus review?
Posted: Wed Dec 08, 2010 11:54 pm
by Erik Rutins
Hi Dalejr33,
Just e-mail me with your order info at
erikr@matrixgames.com please.
Regards,
- Erik
RE: pending plimus review?
Posted: Thu Dec 09, 2010 1:14 am
by dalejr33
Erik, I emailed you about an hour ago, did you get it?
RE: pending plimus review?
Posted: Thu Dec 09, 2010 1:22 am
by Erik Rutins
Hi Dale,
Yes, I've asked the store to clear your order ASAP. I expect it to be cleared shortly based on past experience so far.
Regards,
- Erik
RE: pending plimus review?
Posted: Thu Dec 09, 2010 2:26 am
by dalejr33
another hour, still nothing, the charge has already shown up on my card though.
RE: pending plimus review?
Posted: Thu Dec 09, 2010 3:24 am
by Erik Rutins
Hi Dale,
I just sent the request to the store again, hang in there. Worst case scenario, it will be cleared by morning, but usually this review goes much faster.
Regards,
- Erik
RE: pending plimus review?
Posted: Thu Dec 09, 2010 4:57 am
by dalejr33
6 hours of refreshing and waiting later, still under "review", this is ridiculous
RE: pending plimus review?
Posted: Thu Dec 09, 2010 5:47 am
by dalejr33
i guess 7 hours was enough, finally went through.
RE: pending plimus review?
Posted: Thu Dec 09, 2010 1:03 pm
by Erik Rutins
Hi Dalejr33,
I'm sorry it took so long. During normal business hours I could have cleared it much more quickly. FYI, the reason it went to review at all is that you had previously tried to place orders with several different names and e-mail addresses that didn't seem valid to the system. That's what set off the manual review. You should be able to completely avoid that in the future by using the same name and e-mail address for your orders.
Regards,
- Erik
RE: pending plimus review?
Posted: Thu Dec 09, 2010 4:07 pm
by Plimus
Greetings, all. My name is Billy Ramirez and I am a Marketing Manager at Plimus. If you have any issues on the Plimus side, please feel free to send drop me a line via private message.
Cheers!
RE: pending plimus review?
Posted: Thu Dec 09, 2010 4:22 pm
by dalejr33
The thing was that I wanted to see what taxes, shipping, etc would be on both versions (download and boxed) so that I could make an informed decision before entering in all that personal information on the first screen. It seems like to me there should be a way to see that beforehand, maybe with just a zipcode.
RE: pending plimus review?
Posted: Thu Dec 09, 2010 5:59 pm
by Plimus
ORIGINAL: dalejr33
The thing was that I wanted to see what taxes, shipping, etc would be on both versions (download and boxed) so that I could make an informed decision before entering in all that personal information on the first screen. It seems like to me there should be a way to see that beforehand, maybe with just a zipcode.
That's a very good point there. Duly noted.