Matrix Games Forums

I have the game and the first beta patch. When I try to install the second beta patch, it says that my serial number is not valid. I went to the members area and copied the number to make sure it was correct, but the patch still refuses the serial number.

And BTW, why doesn't the game appear in the "findmyorder.com" list along with the other games?

I will try downloading the patch again from the members area.

(EDIT) OK I downloaded it from the members area and it worked.

Henri

ORIGINAL: henri51
I have the game and the first beta patch. When I try to install the second beta patch, it says that my serial number is not valid. I went to the members area and copied the number to make sure it was correct, but the patch still refuses the serial number.

When copying and pasting, it's easy to include an extra space before or after the serial number, which will cause the check to fail. All the serial numbers from the release work with the updates.

And BTW, why doesn't the game appear in the "findmyorder.com" list along with the other games?

www.findmyorder.com is for all titles purchased through our old DR store. For titles purchased through the new store, we can look them up for you, or you can go here:

http://home.plimus.com/ecommerce/shoppers/finding-order

Regards,

- Erik