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$25 Discount question
Posted: Thu Dec 30, 2010 2:22 am
by rjantzi
I submitted my requested for the $25 discount code a few days ago and haven't rec'd a reply yet. Is that normal? Should I re-submit my request?
RE: $25 Discount question
Posted: Thu Dec 30, 2010 11:03 pm
by TonyE
No idea (sorry). Considering the holiday season it may be understandable but I'd try submitting the request once more and hopefully you'll get a response by Tuesday.
RE: $25 Discount question
Posted: Fri Dec 31, 2010 12:31 am
by rjantzi
Thanks Tony, much appreciated. I'll re-submit the request and see what happens.
RE: $25 Discount question
Posted: Sun Jan 09, 2011 1:34 am
by rjantzi
It's been about a week since I resubmitted my information and I haven't received any reply. Suggestions?
RE: $25 Discount question
Posted: Sun Jan 09, 2011 2:30 am
by JRyan
Mine gave it to me right away, there must be a glitch. I had to use another serial for it to work. My ANW one did not but my HCE did.
RE: $25 Discount question
Posted: Sun Jan 09, 2011 2:59 am
by rjantzi
Thanks for the quick reply. Unfortunately I only have the one serial number (just HCE). Maybe somebody from Matrix could offer a suggestion as to what I should try.
RE: $25 Discount question
Posted: Fri Feb 04, 2011 7:05 am
by michaelm75au
I submitted a request for the upgrade discount yesterday, and 24 hours later still haven't heard.
I was anxious to get the UE version as I need to re-install my ANW version.
RE: $25 Discount question
Posted: Fri Feb 04, 2011 12:02 pm
by EWCS
Mine was given during my initial transaction..
RE: $25 Discount question
Posted: Fri Feb 04, 2011 12:50 pm
by Erik Rutins
Hi Michaelm,
Have you already checked spam filters and such to make sure it didn't end up there?
It should arrive within a few minutes. If it vanished, you can contact our help desk and they can look up the code that was assigned to you so that you can use it.
Regards,
- Erik
RE: $25 Discount question
Posted: Sat Feb 05, 2011 12:07 am
by michaelm75au
ORIGINAL: Erik Rutins
Hi Michaelm,
Have you already checked spam filters and such to make sure it didn't end up there?
It should arrive within a few minutes. If it vanished, you can contact our help desk and they can look up the code that was assigned to you so that you can use it.
Regards,
- Erik
Nothing in spam box. Always check that anyway.
I tried it again and it gave me the promo code, as well as mailed it.
The first attempt must not have connected properly to the automatic lookup process.
Thanks
RE: $25 Discount question
Posted: Sun Feb 06, 2011 5:57 pm
by rjantzi
Hi, I tried to resubmit again last week, (I think this was the 3rd time) and I got my response within seconds [:)]
Don't know what changed but I'm happy to get the promo code. Thanks to all that offered their suggestions.
RE: $25 Discount question
Posted: Sun Mar 06, 2011 6:05 pm
by Spearfish
Hi, guys.
I bought Harpoon 3 ANW game in the previous Matrix on-line shop. Now it seems my Member Club Account does not exist on new Matrix website. If I wanted to buy Ultimate Edition game-pack where I should ask for discount code?
RE: $25 Discount question
Posted: Mon Mar 07, 2011 2:48 am
by Erik Rutins
Please contact our Help Desk - we should be able to find your old account for you.
Regards,
- Erik