Matrix Games Forums

Hi
I'm trying to download the new Update-v3101.exe with update-software since 2 days. Always get the error

Errors:

File 1: An error occurred when downloading information from the server.

Please fix it

Regards
Andy

I'll check into this. We just put up a new update so you might try again.

It works on my end as well as Matrix's.

Hi
It is still not working, it starts with the download "estimated time left: 0:00 TRansfer rate 185kb/Sec", but suddenly it stops with the same error message


It downloads Harpoon3UltimateANW-Update-v3101a
->from server update3.matrixgames.com

updatelog.txt:
[02/02/2011 20:28:52] Success Update started: F:\Matrix Games\H3UANW\update.exe
[02/02/2011 20:28:52] Notice Update engine version: 3.0.0.0
[02/02/2011 20:28:52] Notice Product: Harpoon 3 Ultimate Advanced Naval Warfare, version %ProductVer%
[02/02/2011 20:28:52] Success Language set: Primary = 7, Secondary = 2
[02/02/2011 20:28:52] Success Include script: _TU20_Global_Functions.lua
[02/02/2011 20:28:52] Success Display screen: Welcome
[02/02/2011 20:28:54] Success Display screen: Download Server Script
[02/02/2011 20:29:00] Success Language set: Primary = 9, Secondary = 1
[02/02/2011 20:29:00] Notice Automatic update required.
[02/02/2011 20:30:00] Notice Dat file updated: 'F:\Matrix Games\H3UANW\update.dat'
[02/02/2011 20:30:00] Success Run client data event: Client Script
[02/02/2011 20:30:00] Notice Exit update process (Return code: 5)
[02/02/2011 20:30:00] Success Update started: F:\Matrix Games\H3UANW\update.exe
[02/02/2011 20:30:00] Notice Update engine version: 3.0.0.0
[02/02/2011 20:30:00] Notice Product: Harpoon 3 Ultimate Advanced Naval Warfare, version %ProductVer%
[02/02/2011 20:30:00] Success Language set: Primary = 7, Secondary = 2
[02/02/2011 20:30:00] Success Include script: _TU20_Global_Functions.lua
[02/02/2011 20:30:00] Success Display screen: Download Server Script
[02/02/2011 20:30:06] Success Language set: Primary = 9, Secondary = 1
[02/02/2011 20:30:06] Success Display screen: Update Available
[02/02/2011 20:30:07] Success Display screen: Download Multiple Files (FTP)
[02/02/2011 20:30:07] Error Script: 501, Line 13 (1013)
[02/02/2011 20:30:07] Error Script: 501, Line 17 (2822)
[02/02/2011 20:35:21] Error Script: Download Multiple Files (FTP) > On Start, Line 165 (2506)
[02/02/2011 20:35:21] Success Display screen: Download Multiple Files Failed
[02/02/2011 20:35:24] Success Display screen: Download Multiple Files (FTP)
[02/02/2011 20:35:24] Error Script: 501, Line 13 (1013)
[02/02/2011 20:35:24] Error Script: 501, Line 17 (2822)
[02/02/2011 20:40:41] Error Script: Download Multiple Files (FTP) > On Start, Line 165 (2506)
[02/02/2011 20:40:41] Success Display screen: Download Multiple Files Failed
[02/02/2011 20:41:12] Success Display screen: Download Multiple Files (FTP)
[02/02/2011 20:41:12] Error Script: 501, Line 13 (1013)
[02/02/2011 20:41:12] Error Script: 501, Line 17 (2822)
[02/02/2011 20:41:16] Error Script: Download Multiple Files (FTP) > On Start, Line 12 (2508)
[02/02/2011 20:41:16] Success Run client data event: Client Script
[02/02/2011 20:41:16] Notice Exit update process (Return code: 5)
[02/02/2011 20:41:25] Success Update started: F:\Matrix Games\H3UANW\update.exe
[02/02/2011 20:41:25] Notice Update engine version: 3.0.0.0
[02/02/2011 20:41:25] Notice Product: Harpoon 3 Ultimate Advanced Naval Warfare, version %ProductVer%
[02/02/2011 20:41:25] Success Language set: Primary = 7, Secondary = 2
[02/02/2011 20:41:25] Success Include script: _TU20_Global_Functions.lua
[02/02/2011 20:41:25] Success Display screen: Welcome
[02/02/2011 20:41:26] Success Display screen: Download Server Script
[02/02/2011 20:41:32] Success Language set: Primary = 9, Secondary = 1
[02/02/2011 20:41:32] Success Display screen: Update Available
[02/02/2011 20:41:36] Success Display screen: Download Multiple Files (FTP)
[02/02/2011 20:41:36] Error Script: 501, Line 13 (1013)
[02/02/2011 20:41:36] Error Script: 501, Line 17 (2822)
[02/02/2011 20:46:46] Error Script: Download Multiple Files (FTP) > On Start, Line 165 (2506)
[02/02/2011 20:46:46] Success Display screen: Download Multiple Files Failed
[02/02/2011 20:46:49] Success Display screen: Download Multiple Files (FTP)
[02/02/2011 20:46:49] Error Script: 501, Line 13 (1013)
[02/02/2011 20:46:49] Error Script: 501, Line 17 (2822)
[02/02/2011 20:52:09] Error Script: Download Multiple Files (FTP) > On Start, Line 165 (2506)
[02/02/2011 20:52:09] Success Display screen: Download Multiple Files Failed

debug_h2_bo.txt:
F:\Matrix Games\H3UANW\Harpoon3.exe

System Time Zone : UTC+1, Mitteleuropäische Sommerzeit
Loading Allegro...
Initializing keyboard...
Initializing mouse...
Loading user options (.opt files)...
Loading configuration...Harpoon3
Initializing video...Horizontal:2548 Vertical:1536
Run in Window enabled.
Window scheme: F:\Matrix Games\H3UANW\DEFAULT.SCH
Initializing sounds...
Animation: enabled.
Animations Persist: disabled.
Damage Model Detailed logging: disabled
Ballistic resolution logging: disabled
Music directory: F:\Matrix Games\H3UANW\Resource\
Intro directory: F:\Matrix Games\H3UANW\Resource\
Animation directory: F:\Matrix Games\H3UANW\Video\
Map directory: F:\Matrix Games\H3UANW\MapData\
Scenario directory: F:\Matrix Games\H3UANW\DATABASES\ODB\SCENARIOS\
Scratch file directory: F:\Matrix Games\H3UANW\scratch.map
Icon Style: NTDS
Default palette directory: F:\Matrix Games\H3UANW\Resource\default.pal
Default palette file: F:\Matrix Games\H3UANW\Resource\pal.bin
Annex directory: F:\Matrix Games\H3UANW\DATABASES\ODB\
Doctrine directory: F:\Matrix Games\H3UANW\Doctrine\
Loading default mission parameters...complete.
Loading application extensions...
Signature extension...not loaded.
Media widget...loaded.
Done loading application extensions.