Page 1 of 2
SHOULD IT BE THIS SLOW?
Posted: Wed Apr 13, 2011 12:58 pm
by MemoryLeak
I purchased the sownload about 15 minutes ago. I clicked on the download link and and selected save. it has been at least 10 minutes and it is still at zero percent downloaded. I am at work at a government facility and we have an extremely fast network. At this rate I will have to put the game in my will so my kids can play it.
Is Matrix having download problems?
RE: SHOULD IT BE THIS SLOW?
Posted: Wed Apr 13, 2011 1:02 pm
by Tac2i
Hmmm, restrictions by your IT Department on downloads? Proxy issue? Firewall issue?
RE: SHOULD IT BE THIS SLOW?
Posted: Wed Apr 13, 2011 1:12 pm
by MemoryLeak
I am the I.T. Department. Now I clicked cancel and now I am getting this message
"Cannot download
This product is no longer available for download, this may be due to the maximum number of allowed attempts exceeded or the allotted time.
Please contact the manufacturer of the product for support. "
RE: SHOULD IT BE THIS SLOW?
Posted: Wed Apr 13, 2011 1:28 pm
by Andrew Loveridge
Not sure why it was stalled, it should only take about 6 min on a high speed connection. Post your order number and I will investigate, and re-activate your download link.
Best Regards,
Andrew
RE: SHOULD IT BE THIS SLOW?
Posted: Wed Apr 13, 2011 1:39 pm
by MemoryLeak
Hi. Here is my order number...58384462.
RE: SHOULD IT BE THIS SLOW?
Posted: Wed Apr 13, 2011 2:18 pm
by hadberz
I'm downloading from Afghanistan, so far it's been fairly fast.
RE: SHOULD IT BE THIS SLOW?
Posted: Wed Apr 13, 2011 3:29 pm
by Husker50
I had the same problem and got the same result. Cannot download.
My order number is 58380998.
When I looked up problems in the Helpdesk section it said that to download I should
TURN OFF ANTI-VIRUS SOFTWARE AND ALL FIREWALL SOFTWARE.
Are you insane? No one should have to do this to download anything at any time.
RE: SHOULD IT BE THIS SLOW?
Posted: Wed Apr 13, 2011 4:23 pm
by MemoryLeak
Any update when you can reset whatever you need to reset and I can download the application?
RE: SHOULD IT BE THIS SLOW?
Posted: Wed Apr 13, 2011 4:33 pm
by Andrew Loveridge
I have reactivated both links.
The downloads links should have been active for 14 days and ten attempts, this has been fixed for this release.
Let me know if there are any other issues.
Best Regards,
Andrew
RE: SHOULD IT BE THIS SLOW?
Posted: Wed Apr 13, 2011 4:39 pm
by MemoryLeak
it is getting worse.link doesn't work. And when I click on it kicks me out of my email.
RE: SHOULD IT BE THIS SLOW?
Posted: Wed Apr 13, 2011 4:45 pm
by Johnus
Downloaded last night and it was fast, no problems. Installation took a while.
RE: SHOULD IT BE THIS SLOW?
Posted: Wed Apr 13, 2011 4:47 pm
by MemoryLeak
What a hassle for a damn game. Sorry, but I have no patience for this stuff. I just forwarded the GMAIL email with the link in it to my agency account. We use Outlook. I was able to start the download from there. JEEZE.
Anyway, thanks.
RE: SHOULD IT BE THIS SLOW?
Posted: Wed Apr 13, 2011 6:12 pm
by MemoryLeak
I tried installing the game. It starts installing then part way through the process i start getting error messages. "a decompression error has occurred, ABORT, RETRY or IGNORE." Great. So I chose IGNORE, and then another one came up, I chose IGNORE again, then another one pops up....
No game on earth is worth this kind of continuous frustration. Can I get a refund and we part friends?
RE: SHOULD IT BE THIS SLOW?
Posted: Wed Apr 13, 2011 6:37 pm
by Tac2i
Sorry to hear of your troubles. Being an IT guy you know that sometimes downloads can get corrupted. Anyway, hope that either you get the game installed/working or that you get the refund you requested.
ORIGINAL: MemoryLeak
I tried installing the game. It starts installing then part way through the process i start getting error messages. "a decompression error has occurred, ABORT, RETRY or IGNORE." Great. So I chose IGNORE, and then another one came up, I chose IGNORE again, then another one pops up....
No game on earth is worth this kind of continuous frustration. Can I get a refund and we part friends?
RE: SHOULD IT BE THIS SLOW?
Posted: Wed Apr 13, 2011 6:51 pm
by MemoryLeak
That's true. Packet corruption or loss is a possibility. I don't know why all of the corrupt files would have the extension "png. "
You'd think there would be some kind of checksum to allow verification of the data.
In any case i will try it one more time, but lets keep in mind the definition for insanity...
RE: SHOULD IT BE THIS SLOW?
Posted: Wed Apr 13, 2011 7:20 pm
by Erik Rutins
Hi Memoryleak,
It sounds like there's a problem with your connection to our servers. Please see the advice here as well. A download manager may help. A different browser or downloading at a different time may also help.
http://www.matrixgames.com/support/faq.asp?id=11
The file on our server is fine and we do have plenty of bandwidth here.
Regards,
- Erik
RE: SHOULD IT BE THIS SLOW?
Posted: Wed Apr 13, 2011 7:25 pm
by MemoryLeak
Thank you Erik. i am going to try it. I'm 62 and I don't have as much tolerance as I use to. I will let you know how it goes.
RE: SHOULD IT BE THIS SLOW?
Posted: Wed Apr 13, 2011 7:27 pm
by Erik Rutins
I understand and I hope it works fine for you today! Please keep us posted. We can also try sending you a separate static link if all else fails.
Regards,
- Erik
RE: SHOULD IT BE THIS SLOW?
Posted: Wed Apr 13, 2011 7:58 pm
by Josh
PNG stands for Portable Network Graphics, short for the graphic files Vic included in the game. Don't know why they should be corrupted, sure sucks. Hope you get things sorted out.
RE: SHOULD IT BE THIS SLOW?
Posted: Wed Apr 13, 2011 8:13 pm
by MemoryLeak
OKAY...I forwarded the download link from my GMAIL account over to my Outlook account, disabled Symantec Endpoint Protection, downloaded it a second time, installed on a different computer, and it "worked", sort of. Since I don't know the game I was clicking around on the map, changing screens, looking at graphs and... it locked up. Oh well...
I am putting the computer down and backing away slowly... Maybe tomorrow....