Matrix Games Forums

Can anyone help ?

Was this a download from the store or the Members Club?

Have you tried restarting your download yet?

Regards,

- Erik

From the store, how do I get back to the download page ?

Lol there will be lots of hissy fits if this happens a lot. I have 39 minutes left please pray for me. [:)]

I can't get back to the download page [:(]

Hi Panzerbri,

ORIGINAL: Panzerbri
From the store, how do I get back to the download page ?

In addition to getting the download link on the final page of the purchase process, you will also receive an e-mail with the download link too. Just click on the link in the e-mail and you should be able to download again. If you experience problems getting the download to complete, please try the suggestions here:

http://www.matrixgames.com/support/faq.asp?id=11

Regards,

- Erik

Erik, I had one confirmation e-mail from Plimus to confirm my order. There is no link at the bottom, so I have filled in a Plimus dispute form.

Hi Panzerbri,

No need, just post your order number here and I'll have the store send you a new download link.

Regards,

- Erik

Sure it's: 58954608. Sorry to be a pain.

No problem at all. I just asked the store to send you a new download link. Please let me know if you do not receive it.

New download ongoing, many thanks for you help Erik. As you can guess, when the first download failed panic set in ! [&o]

You should have received two e-mails regarding your purchase.  One is a receipt from Plimus, and one is from 'storesales@matrixgames.com' with Order Information.  The download link is in the latter.  They usually arrive about the same time, so if you didn't get both check your Junk/Spam folder.