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Can not get free update
Posted: Fri May 13, 2011 4:33 am
by Seydlitz69
When I enter my data for the free update Iam always getting this eror:
Please enter your email address. Please ensure a valid working email, as your Special Offer Serial Number will be sent to that email address.
But I enter the same email address with which I bought about 15 Matrix games over the last years. It always worked.
RE: Can not get free update
Posted: Fri May 13, 2011 4:38 am
by rickier65
ORIGINAL: Seydlitz69
When I enter my data for the free update Iam always getting this eror:
Please enter your email address. Please ensure a valid working email, as your Special Offer Serial Number will be sent to that email address.
But I enter the same email address with which I bought about 15 Matrix games over the last years. It always worked.
Did you enter it in both locations? I think you had to enter it twice?
thanks
rick
RE: Can not get free update
Posted: Fri May 13, 2011 4:52 am
by Seydlitz69
Yes I did.
RE: Can not get free update
Posted: Fri May 13, 2011 4:58 am
by Seydlitz69
OK. I now entered a completely different address that I never used before on Matrix. This worked and I am downloading now. Although I think that this is strange.
RE: Can not get free update
Posted: Fri May 13, 2011 5:19 am
by rickier65
ORIGINAL: Seydlitz69
OK. I now entered a completely different address that I never used before on Matrix. This worked and I am downloading now. Although I think that this is strange.
Well, I"m glad you got it working.
Thanks
Rick