Matrix Games Forums

If I start a new single scenario the game always crashes within 5 seconds of scenario loading. Weirdest thing is yesterday everything worked just fine. I changed nothing today (two autosaves were created though) and yet still I cant start a single scenario.

However there was one windows update between so I dunno if it changed somthing like updated .net or somthing. I checked the windows updates but didnt find what it updated. Last update is dated week ago.

Oh well Ill try reinstalling the game to see if it fixes the issue.

That's very odd indeed. Do you know what was updated?

Can you try running the .NET repair tool here if reinstalling doesn't solve the problem for you:

Microsoft recommends this tool to remove the damaged components: http://cid-27e6a35d1a492af7.skydrive.li ... p_tool.zip

After reinstall (that reinstalled .net and directx too) the game works again.

However hour later windows7 is again asking to do an update. I wonder if I do it the game stops working again. Seems like the games install triggers it. I put windows install on manual for now. Have to see later if I can find out what update it is.

EDIT:

Ok I found the windows update. Its KB2534366. Thats what the windows wants to install. But looking at the log I have two failed windows updates in the last 24 hours. The one mentioned and KB2529073. Im guessing its my windows7 that is failing not the game.

Ok its not the windows update. I finished the first scenario succesfully and when I started the second one the game starts to crash again! Tried restarting the game but it doesnt help.

It seems if I install the game I can launch one scenario for one time. After that if I try to launch another scenario the game always crashes.

Does the game create swap files or som temp files when you launch scenario? Are there any files I could try deleting to see if it might help?

Heres my gamelog from crash:

14.5.2011 3:32:00: ******************** New Game *******************
14.5.2011 3:32:00: Current Directory: D:\Matrix Games\Panzer Command Ostfront
14.5.2011 3:32:00: OS Version: Microsoft Windows NT 6.1.7600.0
14.5.2011 3:32:00: CodeBase: file:///D:/Matrix Games/Panzer Command Ostfront/PCOstfront.exe
14.5.2011 3:32:00: Assembly Name: PCOstfront, Version=3.2.7.26927, Culture=neutral, PublicKeyToken=null
5/14/2011 3:32:00 AM: Managed DirectX:
5/14/2011 3:32:00 AM: Microsoft.DirectX, Version=1.0.2902.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
5/14/2011 3:32:00 AM: Microsoft.DirectX.Direct3DX, Version=1.0.2911.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
5/14/2011 3:32:00 AM: Microsoft.DirectX.DirectInput, Version=1.0.2902.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
5/14/2011 3:32:00 AM: Loading Guns...
5/14/2011 3:32:00 AM: Loading Armoured Units...
5/14/2011 3:32:01 AM: Loading Infantry...
5/14/2011 3:32:01 AM: Loading Scenarios...
5/14/2011 3:32:01 AM: Loading Campaigns...
5/14/2011 3:32:01 AM: Loading Tables...
5/14/2011 3:32:01 AM: Assembly Name: Lib, Version=3.2.7.26623, Culture=neutral, PublicKeyToken=null
5/14/2011 3:32:01 AM: Graphics format: X8R8G8B8
5/14/2011 3:32:01 AM: DeviceIdentifier: d7b71e3e-53c0-11cf-cb6b-66281fc2c535
WhqlLevel: 0
Revision: 161
SubSystemId: 141168862
DeviceId: 4224
VendorId: 4318
DriverVersion: 8.17.12.6309
DeviceName: \\.\DISPLAY1
Description: NVIDIA GeForce GTX 580
DriverName: nvd3dum.dll

5/14/2011 3:32:01 AM: Manager Adapter value: 0
5/14/2011 3:32:01 AM: Create device.

5/14/2011 3:32:01 AM: HardwareVertexProcessing
5/14/2011 3:32:01 AM: MultiSampleQuality: 7
PresentationInterval: Immediate
FullScreenRefreshRateInHz: 60
PresentFlag: None
AutoDepthStencilFormat: D16
EnableAutoDepthStencil: True
Windowed: False
DeviceWindowHandle: 0
DeviceWindow:
SwapEffect: Discard
MultiSample: NonMaskable
BackBufferCount: 1
BackBufferFormat: X8R8G8B8
BackBufferHeight: 1080
BackBufferWidth: 1920
ForceNoMultiThreadedFlag: False

5/14/2011 3:32:01 AM: Create Flags: HardwareVertexProcessing
5/14/2011 3:32:01 AM: Device Type: Hardware
5/14/2011 3:32:11 AM: Unit Purchase - campaign:
5/14/2011 3:32:11 AM: Unit Purchase - scenario: Niemirow
14.5.2011 3:32:14: Current Token: dc50c863de9ab1aed1fec6264d00b12f

Zakhal,

ORIGINAL: Zakhal
Ok its not the windows update. I finished the first scenario succesfully and when I started the second one the game starts to crash again! Tried restarting the game but it doesnt help.

Which scenarios precisely are you playing?

Regards,

- Erik

ORIGINAL: Erik Rutins

Zakhal,

ORIGINAL: Zakhal
Ok its not the windows update. I finished the first scenario succesfully and when I started the second one the game starts to crash again! Tried restarting the game but it doesnt help.

Which scenarios precisely are you playing?

Regards,

- Erik

Yesterday I tried "niemirow" briefly. Today I tried it again but it crashed. After that I reinstalled and "niemirow" worked perfectly.

After niemirow I launch the next scenario aka "their thoughest battle" but now it crashes.

After that I tried other scenarios too but they all crash. It doesnt matter what scenario I choose. It always crashes in the part where it says "Loading interface".

Hi Zakhal,

If you exit the game and start it up again, does the same scenario still crash?

Regards,

- Erik

ORIGINAL: Erik Rutins

Hi Zakhal,

If you exit the game and start it up again, does the same scenario still crash?

Regards,

- Erik

Yes. And its not just that scenario. They all crash.

Ok... but a reinstall of the game fixes this. Have you tried deleting all save files?

Give us a little time to huddle on this one.

Regards,

- Erik

ORIGINAL: Erik Rutins

Ok... but a reinstall of the game fixes this. Have you tried deleting all save files?

Give us a little time to huddle on this one.

Regards,

- Erik

Yes I deleted all files in savefolder except the placeholder.txt

Zakhal,

I notice in the log file that your log is using/showing two different date formats. :

5/14/2011 3:32:01 AM: Create Flags: HardwareVertexProcessing
5/14/2011 3:32:01 AM: Device Type: Hardware
5/14/2011 3:32:11 AM: Unit Purchase - campaign:
5/14/2011 3:32:11 AM: Unit Purchase - scenario: Niemirow
14.5.2011 3:32:14: Current Token: dc50c863de9ab1aed1fec6264d00b12f

I don't recall seeing that before. Do you still have the log file for the scenario that DID work? And can you check that log file?

Thanks
rick

ORIGINAL: Rick

Zakhal,

I notice in the log file that your log is using/showing two different date formats. :

5/14/2011 3:32:01 AM: Create Flags: HardwareVertexProcessing
5/14/2011 3:32:01 AM: Device Type: Hardware
5/14/2011 3:32:11 AM: Unit Purchase - campaign:
5/14/2011 3:32:11 AM: Unit Purchase - scenario: Niemirow
14.5.2011 3:32:14: Current Token: dc50c863de9ab1aed1fec6264d00b12f

Yes I noticed too and thought it odd.

I don't recall seeing that before. Do you still have the log file for the scenario that DID work? And can you check that log file?

Thanks
rick

Yes I do. There are three scenario starts in it. The first succesful niemirow and then two failed Their Toughest Battle's:

14.5.2011 1:21:16: ******************** New Game *******************
14.5.2011 1:21:16: Current Directory: D:\Matrix Games\Panzer Command Ostfront
14.5.2011 1:21:16: OS Version: Microsoft Windows NT 6.1.7600.0
14.5.2011 1:21:16: CodeBase: file:///D:/Matrix Games/Panzer Command Ostfront/PCOstfront.exe
14.5.2011 1:21:16: Assembly Name: PCOstfront, Version=3.2.7.26927, Culture=neutral, PublicKeyToken=null
5/14/2011 1:21:16 AM: Command Line Argument: '/c'
5/14/2011 1:21:16 AM: Managed DirectX:
5/14/2011 1:21:16 AM: Microsoft.DirectX, Version=1.0.2902.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
5/14/2011 1:21:16 AM: Microsoft.DirectX.Direct3DX, Version=1.0.2911.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
5/14/2011 1:21:16 AM: Microsoft.DirectX.DirectInput, Version=1.0.2902.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
14.5.2011 1:21:44: ******************** New Game *******************
14.5.2011 1:21:44: Current Directory: D:\Matrix Games\Panzer Command Ostfront
14.5.2011 1:21:44: OS Version: Microsoft Windows NT 6.1.7600.0
14.5.2011 1:21:44: CodeBase: file:///D:/Matrix Games/Panzer Command Ostfront/PCOstfront.exe
14.5.2011 1:21:44: Assembly Name: PCOstfront, Version=3.2.7.26927, Culture=neutral, PublicKeyToken=null
5/14/2011 1:21:44 AM: Managed DirectX:
5/14/2011 1:21:44 AM: Microsoft.DirectX, Version=1.0.2902.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
5/14/2011 1:21:44 AM: Microsoft.DirectX.Direct3DX, Version=1.0.2911.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
5/14/2011 1:21:44 AM: Microsoft.DirectX.DirectInput, Version=1.0.2902.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
5/14/2011 1:21:48 AM: Loading Guns...
5/14/2011 1:21:48 AM: Loading Armoured Units...
5/14/2011 1:21:49 AM: Loading Infantry...
5/14/2011 1:21:49 AM: Loading Scenarios...
5/14/2011 1:21:49 AM: Loading Campaigns...
5/14/2011 1:21:49 AM: Loading Tables...
5/14/2011 1:21:49 AM: Assembly Name: Lib, Version=3.2.7.26623, Culture=neutral, PublicKeyToken=null
5/14/2011 1:21:49 AM: Graphics format: X8R8G8B8
5/14/2011 1:21:49 AM: DeviceIdentifier: d7b71e3e-53c0-11cf-cb6b-66281fc2c535
WhqlLevel: 0
Revision: 161
SubSystemId: 141168862
DeviceId: 4224
VendorId: 4318
DriverVersion: 8.17.12.6309
DeviceName: \\.\DISPLAY1
Description: NVIDIA GeForce GTX 580
DriverName: nvd3dum.dll

5/14/2011 1:21:49 AM: Manager Adapter value: 0
5/14/2011 1:21:49 AM: Create device.

5/14/2011 1:21:49 AM: HardwareVertexProcessing
5/14/2011 1:21:49 AM: MultiSampleQuality: 7
PresentationInterval: Immediate
FullScreenRefreshRateInHz: 60
PresentFlag: None
AutoDepthStencilFormat: D16
EnableAutoDepthStencil: True
Windowed: False
DeviceWindowHandle: 0
DeviceWindow:
SwapEffect: Discard
MultiSample: NonMaskable
BackBufferCount: 1
BackBufferFormat: X8R8G8B8
BackBufferHeight: 1080
BackBufferWidth: 1920
ForceNoMultiThreadedFlag: False

5/14/2011 1:21:49 AM: Create Flags: HardwareVertexProcessing
5/14/2011 1:21:49 AM: Device Type: Hardware
5/14/2011 1:22:38 AM: Unit Purchase - campaign:
5/14/2011 1:22:38 AM: Unit Purchase - scenario: Niemirow
14.5.2011 1:22:43: Current Token: dc50c863de9ab1aed1fec6264d00b12f
14.5.2011 1:22:44: Current Level: Niemirow
14.5.2011 2:33:03: System.NullReferenceException: Object reference not set to an instance of an object.
at System.Collections.ArrayList.Contains(Object item)
at GameLib.Pathfinding.Map.IsOccupiedSpace(Int32 x, Int32 z)
at GameLib.Pathfinding.Search.Pathfind(Unit unit, Map map, Int32 x1, Int32 z1, Int32 x2, Int32 z2, Double maxTimeMS, Int32 direction)
5/14/2011 3:01:07 AM: Begin Device Resize:
5/14/2011 3:01:07 AM: Begin Device Resize:
5/14/2011 3:01:07 AM: Graphics format: X8R8G8B8
5/14/2011 3:01:07 AM: Trying reset
5/14/2011 3:01:08 AM: Device Reset
5/14/2011 3:04:28 AM: Begin Device Resize:
5/14/2011 3:04:28 AM: Begin Device Resize:
5/14/2011 3:04:28 AM: Graphics format: X8R8G8B8
5/14/2011 3:04:28 AM: Trying reset
5/14/2011 3:04:29 AM: Device Reset
5/14/2011 3:17:12 AM: Begin Device Resize:
5/14/2011 3:17:12 AM: Begin Device Resize:
5/14/2011 3:17:12 AM: Graphics format: X8R8G8B8
5/14/2011 3:17:12 AM: Trying reset
5/14/2011 3:17:12 AM: Device Reset
5/14/2011 3:21:09 AM: Unit Purchase - campaign:
5/14/2011 3:21:09 AM: Unit Purchase - scenario: HSG Their Toughest Battle
14.5.2011 3:21:57: Current Token: 8230b8d431cdd31ca12981fa89003a06
14.5.2011 3:23:19: ******************** New Game *******************
14.5.2011 3:23:19: Current Directory: D:\Matrix Games\Panzer Command Ostfront
14.5.2011 3:23:19: OS Version: Microsoft Windows NT 6.1.7600.0
14.5.2011 3:23:19: CodeBase: file:///D:/Matrix Games/Panzer Command Ostfront/PCOstfront.exe
14.5.2011 3:23:19: Assembly Name: PCOstfront, Version=3.2.7.26927, Culture=neutral, PublicKeyToken=null
5/14/2011 3:23:19 AM: Managed DirectX:
5/14/2011 3:23:19 AM: Microsoft.DirectX, Version=1.0.2902.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
5/14/2011 3:23:19 AM: Microsoft.DirectX.Direct3DX, Version=1.0.2911.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
5/14/2011 3:23:19 AM: Microsoft.DirectX.DirectInput, Version=1.0.2902.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
5/14/2011 3:23:19 AM: Loading Guns...
5/14/2011 3:23:20 AM: Loading Armoured Units...
5/14/2011 3:23:20 AM: Loading Infantry...
5/14/2011 3:23:20 AM: Loading Scenarios...
5/14/2011 3:23:20 AM: Loading Campaigns...
5/14/2011 3:23:20 AM: Loading Tables...
5/14/2011 3:23:20 AM: Assembly Name: Lib, Version=3.2.7.26623, Culture=neutral, PublicKeyToken=null
5/14/2011 3:23:20 AM: Graphics format: X8R8G8B8
5/14/2011 3:23:20 AM: DeviceIdentifier: d7b71e3e-53c0-11cf-cb6b-66281fc2c535
WhqlLevel: 0
Revision: 161
SubSystemId: 141168862
DeviceId: 4224
VendorId: 4318
DriverVersion: 8.17.12.6309
DeviceName: \\.\DISPLAY1
Description: NVIDIA GeForce GTX 580
DriverName: nvd3dum.dll

5/14/2011 3:23:20 AM: Manager Adapter value: 0
5/14/2011 3:23:20 AM: Create device.

5/14/2011 3:23:20 AM: HardwareVertexProcessing
5/14/2011 3:23:20 AM: MultiSampleQuality: 7
PresentationInterval: Immediate
FullScreenRefreshRateInHz: 60
PresentFlag: None
AutoDepthStencilFormat: D16
EnableAutoDepthStencil: True
Windowed: False
DeviceWindowHandle: 0
DeviceWindow:
SwapEffect: Discard
MultiSample: NonMaskable
BackBufferCount: 1
BackBufferFormat: X8R8G8B8
BackBufferHeight: 1080
BackBufferWidth: 1920
ForceNoMultiThreadedFlag: False

5/14/2011 3:23:20 AM: Create Flags: HardwareVertexProcessing
5/14/2011 3:23:20 AM: Device Type: Hardware
5/14/2011 3:23:35 AM: Unit Purchase - campaign:
5/14/2011 3:23:35 AM: Unit Purchase - scenario: HSG Their Toughest Battle
14.5.2011 3:23:43: Current Token: 8230b8d431cdd31ca12981fa89003a06
14.5.2011 3:29:55: ******************** New Game *******************
14.5.2011 3:29:55: Current Directory: D:\Matrix Games\Panzer Command Ostfront
14.5.2011 3:29:55: OS Version: Microsoft Windows NT 6.1.7600.0
14.5.2011 3:29:55: CodeBase: file:///D:/Matrix Games/Panzer Command Ostfront/PCOstfront.exe
14.5.2011 3:29:55: Assembly Name: PCOstfront, Version=3.2.7.26927, Culture=neutral, PublicKeyToken=null
5/14/2011 3:29:55 AM: Managed DirectX:
5/14/2011 3:29:55 AM: Microsoft.DirectX, Version=1.0.2902.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
5/14/2011 3:29:55 AM: Microsoft.DirectX.Direct3DX, Version=1.0.2911.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
5/14/2011 3:29:55 AM: Microsoft.DirectX.DirectInput, Version=1.0.2902.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
5/14/2011 3:29:55 AM: Loading Guns...
5/14/2011 3:29:55 AM: Loading Armoured Units...
5/14/2011 3:29:55 AM: Loading Infantry...
5/14/2011 3:29:55 AM: Loading Scenarios...
5/14/2011 3:29:55 AM: Loading Campaigns...
5/14/2011 3:29:55 AM: Loading Tables...
5/14/2011 3:29:55 AM: Assembly Name: Lib, Version=3.2.7.26623, Culture=neutral, PublicKeyToken=null
5/14/2011 3:29:55 AM: Graphics format: X8R8G8B8
5/14/2011 3:29:55 AM: DeviceIdentifier: d7b71e3e-53c0-11cf-cb6b-66281fc2c535
WhqlLevel: 0
Revision: 161
SubSystemId: 141168862
DeviceId: 4224
VendorId: 4318
DriverVersion: 8.17.12.6309
DeviceName: \\.\DISPLAY1
Description: NVIDIA GeForce GTX 580
DriverName: nvd3dum.dll

5/14/2011 3:29:55 AM: Manager Adapter value: 0
5/14/2011 3:29:56 AM: Create device.

5/14/2011 3:29:56 AM: HardwareVertexProcessing
5/14/2011 3:29:56 AM: MultiSampleQuality: 7
PresentationInterval: Immediate
FullScreenRefreshRateInHz: 60
PresentFlag: None
AutoDepthStencilFormat: D16
EnableAutoDepthStencil: True
Windowed: False
DeviceWindowHandle: 0
DeviceWindow:
SwapEffect: Discard
MultiSample: NonMaskable
BackBufferCount: 1
BackBufferFormat: X8R8G8B8
BackBufferHeight: 1080
BackBufferWidth: 1920
ForceNoMultiThreadedFlag: False

5/14/2011 3:29:56 AM: Create Flags: HardwareVertexProcessing
5/14/2011 3:29:56 AM: Device Type: Hardware
5/14/2011 3:30:06 AM: Unit Purchase - campaign:
5/14/2011 3:30:06 AM: Unit Purchase - scenario: HSG Their Toughest Battle
14.5.2011 3:30:14: Current Token: 8230b8d431cdd31ca12981fa89003a06

Hi Zakhal,

Out of curiosity, if you change your regional settings to US English, does it get around this problem?

Regards,

- Erik

ORIGINAL: Erik Rutins

Hi Zakhal,

Out of curiosity, if you change your regional settings to US English, does it get around this problem?

Regards,

- Erik

Yes I just did that and now it works.

ORIGINAL: Zakhal
Yes I just did that and now it works.

Well, that's good news and bad news. We thought we had all the regional issues worked out, except for the rare one reported by the Turkish customer. It appears there are a few more. At least now we know what the problem is, have a work-around and we'll definitely be able to fix it for the first update.

Very bizarre that this only kicks in after playing one scenario without a problem and then locks the whole game though.

Regards,

- Erik

Hi Zakhal,

Could you please give the hotfix here a try:

tm.asp?m=2811477

Regards,

- Erik

ORIGINAL: Erik Rutins

Hi Zakhal,

Could you please give the hotfix here a try:

tm.asp?m=2811477

Regards,

- Erik

I removed the US date format and installed that hotfix. It works.

ORIGINAL: Zakhal
I removed the US date format and installed that hotfix. It works.

Excellent, thanks for reporting this issue and confirming the fix!

Regards,

- Erik