Matrix Games Forums

If you never had a chance to look into the Tech Support Forum - now is the time.
Why?
Because there is a shining example of the support provided by MichaelM.

The case:
A user (Bradley7735) experienced a Crash to Desktop (CTD) and reported 11 Aug 2011.
12 Aug 2011 MichaelM confirmes and provides an intermediate bug fix.
The same day I test this fix and find another glitch, and report.
The same day MichaelM asks for a save which I provide later that day.
13 Aug 2011 MichaelM provides another fix, which eliminates both problems (the initial one reported by Bradley, and the one I reported).
Case fixed and closed.
You can read all about it in the fairly short thread "CTD" in the Tech Forum.

While doing all this MichaelM was also busy to read and patiently answer questions in other threads within the Tech Forum, and probably other Forums as well.

Please join me in praising this fine gentleman for his achievements and determination.

EDIT: Cleared typoes.

PS: I should note that the fixes were needed for the ongoing technical Beta (1108p7). Has nothing to do with the released version (1106i).

The people that work on and support the game are a big reason most of us stay with the product I reckon, they are top notch!

Never was so much owed by so many to so few [&o]

Michael!

[&o][&o][&o]

+1

ORIGINAL: LST Express

The people that work on and support the game are a big reason most of us stay with the product I reckon, they are top notch!

yes agree...

yes, excellent support

+2!

Id still be trying to play on screen the size of an I-phone. I never saw a computer till I was in my twenties!
thanks for patience with me this morning Michaelm, our PB"E"M (yes, i used the stock market to PBM) has begun.
Five stars.

ORIGINAL: Rainer
Because there is a shining example of the support provided by MichaelM.

+1 to this!

the improved/expanded capabilities available in the beta are a treat, also some kudoes are due to the beta-users who report probs. What Rainer said is true, michaelm will review user-input, make the adjustments/repairs & upload a new beta-installer in a few days.

make the adjustments/repairs & upload a new beta-installer in a few days.

In ONE day [:D]
(see my "Request for HIF Improvement" - posted 14 Aug 11 - and Michael's response with code change posted 15 Aug 11).
Incredible!

Can't we ask the Australian Government to set aside some Security Specialists to take care of Michael's well being? [;)]