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Unable to download new update

Posted: Wed Nov 02, 2011 1:05 am
by Blownz06
This is the message I get when trying to update the game...please help...

Error:

Unable to download file.
An error occurred when downloading information from the server

RE: Unable to download new update

Posted: Wed Nov 02, 2011 1:39 am
by VPaulus

RE: Unable to download new update

Posted: Wed Nov 02, 2011 4:58 am
by kvob
Don't know if I'm the only one this has happened to but here's my tale of woe.
Matrix constantly timing out.
Downloaded from mirror. Got suspicious at small file size (2.75meg). Checked forum and found a post saying this was a broken file. Decided to delete downloaded file. PC crashed. Tried again - PC crashed. Had to eventually delete folder containing download (and subsequently lose over 2 Gig of other downloads I had stored. Then had to run Checkdisk to put everything back into order. The PC was running fine before this attempt to download and is now running fine once more. I'm pretty apprehensive about trying again.

RE: Unable to download new update

Posted: Wed Nov 02, 2011 5:12 am
by dorjun driver
None of the links work for me either.

Ah well, back to WitP:AE.

RE: Unable to download new update

Posted: Wed Nov 02, 2011 5:41 am
by terminator
try mirror from www.gamefront.com (patches) 

RE: Unable to download new update

Posted: Wed Nov 02, 2011 9:02 am
by dorjun driver
That did the trick.  Thanks.

RE: Unable to download new update

Posted: Wed Nov 02, 2011 2:31 pm
by Erik Rutins
Hi everyone,

We've increased the bandwidth to the update and FTP servers significantly to help with the update downloads. Right now, things look much better than yesterday. If you had issues downloading from us yesterday, please give it another try and let us know if it works.

Regards,

- Erik