Matrix Games Forums

I own many wargames and always have had to input the product key/serial no. once when first installing the game. Here, I have to input the key every time I open the game. Is that normal? If it is, it is absolutely ABSURD !!! I would never recommend the purchase of a game under those circumstances.

ORIGINAL: paz231

I own many wargames and always have had to input the product key/serial no. once when first installing the game. Here, I have to input the key every time I open the game. Is that normal? If it is, it is absolutely ABSURD !!! I would never recommend the purchase of a game under those circumstances.

I only had to do it the first time that I ran it???

Yes, you should only enter the key once.

This could be a configuration issue with your machine. I am sending you a PM to see if we can sort it out.

Thanks 2xTom and Treale for your prompt responses. Before I ran thru the PM, I decided to open the game again (probably the 6th time the game was opened overall) and to my very pleasant surprise, the product key was no longer required !!. Perhaps I should have been more persistent before I posted but I truly did not expect the issue to magically disappear. For future reference, I thought it odd that I did not get a prompt for the product key at the outset of the installation process (which is normally the case); the game simply "installed" without it. Then, when I opened the game, the key was required. Again, the issue now resolved itself and I am very much looking forward to delving further into what appears to be an excellent game. If you, Tom, and the moderater/administrator of the forum feel that the issue is a unique/one time quirk, please feel free to delete this thread, as I would not want to discourage anyone from possibly purchasing the game. Thanks again.

No prob. Do keep the PM I sent you though. If this appears again, please run through the steps in there and let me know.

ORIGINAL: 2xTom


No prob. Do keep the PM I sent you though. If this appears again, please run through the steps in there and let me know.

Hi,

I have the same problem and it hasn't resolved itself.

I basically have to enter the product keys (all three0 every time I launch the game.

Could you post here or send me the steps to troubleshoot the issue.

Should I try to uninstall and re-install?

Btw, thanks for this most excellent game!!! I look forward to more like it!!!

C

Hi CC1,

please drop us a line: support at unityofcommand.net and we'll see if we can help you sort this out.

This is not a bug with the game, but typically an issue with the machine on which you installed. We'll see if we can help you anyway.

Thanks for your reply but for some reason the issue seems to have resolved itself as was the case with paz231.

Thanks again,

C