Matrix Games Forums

Hi all...
Payed for the game received confirmation email with link and "Your key: 19XX..." but the link to download is not working [:@][:@][:@]

Plimus site take me to

Access Denied

The requested page is not publically available.
If you believe this is an error, please contact support@plimus.com and mention the URL in question

received a new email from Plimus with a dload reset...again same error...used the site support...I have been taken to a different page

Product
Conflict of Heroes: Awakening the Bear - Download
Americas Server European Server

tried both buttons...again Access Denied

tried with http://www.matrixgames.com/members/myorders.asp used the download again link, received a new email with Download Reset

once again

Access Denied
The requested page is not publically available.
If you believe this is an error, please contact support@plimus.com and mention the URL in question


NOT VERY HAPPY !

Hi NewBobolix,

I'm sorry for the frustration, that's certainly not how the store is intended to work. Could you please e-mail me a copy of the order e-mail you received with the download link to erikr@matrixgames.com?

Also, did you already turn off any local anti-virus/security software just to check if it could be blocking the download? Checking your browser's security settings or trying another browser may help too.

Regards,

- Erik

tried firefox, chrome and IE with and withou antivirus

Email sent

Hi again,

I received your e-mail and confirmed that the download link did not work. I don't know why it's not working yet, but I'm investigating with the store. In the meantime, I asked the store to send you a new download link. Please give that a try once you receive it and let me know if it works.

Regards,

- Erik

received the email (same link in it [:(])...not working yet [:-]

I received the same email that is sent through matrix "myorders" page

thank you
Roberto

Please give it another try now.

ORIGINAL: Erik Rutins

Please give it another try now.

Sorry for the delay in my reply at the moment I'm downloading the game [:D][:D][:D]

[&o][&o][&o]

Thank You Erik for the support [;)]