Matrix Games Forums

I have had to install a new hard drive and want to do a new install of Chancellorsville.

I am registered with Matrix as an owner/purchaser of Chancellorsville, but when I go to my account, instead of a download link, it says that a download is not available.

How do I access a download for Chancellorsville?

Welcome.

You can retrieve your download links by:

1. Logging into your account at http://www.matrixgames.com/members/ .

2. Select “My Orders” from the far right side of the screen.

3. Select "Plimus - Find My Order".

4. Follow on screen instructions.


You can also our Help Desk with your order details in:

http://www.matrixgames.com/helpdesk/

Or you can write an email to storesupport[at]matrixgames.com with your order details and we will provide you with new download links.

Thanks for the response.

I checked through the "Plimus - Find my order" but nothing there.

Perhaps because I bought the game some time ago.

I came to this forum because I could not complete a Helpdesk Ticket on your webpage.

One of the requirements was to fill in the description field, but the description field would not accept text.

I will try the storesupport e-mail route.

ORIGINAL: jetsetsam


I came to this forum because I could not complete a Helpdesk Ticket on your webpage.

One of the requirements was to fill in the description field, but the description field would not accept text.

That happens when you are using IE9 or IE10 with the compatibility view turned off.

http://windows.microsoft.com/en-us/inte ... ew#ie=ie-9