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Help! New installation fails
Posted: Fri Nov 29, 2013 2:55 am
by DaveConn
I have been faithfully playing AE since it first came out, and now I find that (for the first time in several years) I need to do a reinstall. Unfortunately, every copy I have of the installer (including my original disc from Matrix) gives me a data integrity error during the installation, on multiple files. Does anyone have any ideas, or know if/how Matrix can authorize me to re-download the installer again?
Any help appreciated; thanks!
--Dave
RE: Help! New installation fails
Posted: Fri Nov 29, 2013 5:21 am
by Oberst_Klink
ORIGINAL: DaveConn
I have been faithfully playing AE since it first came out, and now I find that (for the first time in several years) I need to do a reinstall. Unfortunately, every copy I have of the installer (including my original disc from Matrix) gives me a data integrity error during the installation, on multiple files. Does anyone have any ideas, or know if/how Matrix can authorize me to re-download the installer again?
Any help appreciated; thanks!
--Dave
More info needed, mate? What OS, and did you try to install it in admin-mode if your OS is post-XP? Crash-dump available, etc, etc.
Klink, Oberst
RE: Help! New installation fails
Posted: Fri Nov 29, 2013 1:43 pm
by DaveConn
More info needed, mate? What OS, and did you try to install it in admin-mode if your OS is post-XP? Crash-dump available, etc, etc.
Klink, Oberst
Installing on a Toshiba laptop running Win7 Ultimate. The account I'm using has Admin rights--its not a question of the installation failing to start, its a matter of errors unpacking the files while the installation is running. I get a data integrity error message (can't remember the exact language), and the "ignore/abort/retry" message. Retry leads to the same message; ignore leads to the same message for the next file to be unpacked.
RE: Help! New installation fails
Posted: Fri Nov 29, 2013 9:26 pm
by n01487477
ORIGINAL: DaveConn
I have been faithfully playing AE since it first came out, and now I find that (for the first time in several years) I need to do a reinstall. Unfortunately, every copy I have of the installer (including my original disc from Matrix) gives me a data integrity error during the installation, on multiple files. Does anyone have any ideas, or know if/how Matrix can authorize me to re-download the installer again?
Any help appreciated; thanks!
--Dave
You should be able to re-download it even though you have the physical version in the members section -> My orders
RE: Help! New installation fails
Posted: Fri Nov 29, 2013 10:05 pm
by DaveConn
You should be able to re-download it even though you have the physical version in the members section -> My orders
Thanks for the advice. Because my order was in 2009, I have opened a help desk ticket to hopefully get on track.
--Dave