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Lost account...?

Posted: Wed Mar 26, 2014 4:24 am
by steveh11Matrix
Not sure whether this is th right place to put this, but there goes...

Many (many!) moons ago I registered an account to buy WitP, and later upgraded to AE. Now, I haven't been here in a long, long time... and I suspect that I no longer have the same email account I registered with, since attempts to "retrive" (sic) my Username & password to either of my current email addresses don't get any result.

I can remember my forum details, obviously.

I felt like firing up AE again after a long, long haitus including a change of PC. I've got my Serial Number, that's not a problem, but without knowing my old login details that's not going to help me re-download.

Anyone got any ideas where to start, preferably ones that don't include long transatlantic phone calls? ;)

RE: Lost account...?

Posted: Wed Mar 26, 2014 9:51 am
by mikkey
Steveh11, try submit ticket on Helpdesk and guys will help you with your account

RE: Lost account...?

Posted: Wed Mar 26, 2014 11:51 am
by steveh11Matrix
Yeah, that'd be good - but you need the original email address...[&:]

RE: Lost account...?

Posted: Wed Mar 26, 2014 3:05 pm
by steveh11Matrix
I'm in contact with Matrix - thanks Joe - and we'll see what happens! :-)

RE: Lost account...?

Posted: Fri Mar 28, 2014 8:04 am
by steveh11Matrix
Joe came through, and once more I've got WitP up on my home PC. Many, many thanks. :D

RE: Lost account...?

Posted: Fri Mar 28, 2014 8:59 am
by mikkey
[8D]