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Cannot register for member's club (Cannot contact support either due to same issue!)

Posted: Sun May 25, 2014 7:10 am
by ID1746
Well, it's pretty straighforward: I get the error *Invalid E-Mail Adress* when I try to register for Member's club or contact support.

I checked and checked, typed it out in capitals/non-capitals, but to no avail.

The odd thing is that registrating for the forum did not cause this issue. Also, my E-mail is accepted by most other services as well. But in Matrix defense, I do run in the occasional problem on some registration sites, but a ticket for account support resolves that. However, in this case, account support likes your email provided, and when I attempt to do so, it says *invalid E-mail* and refuses to send the ticket.

Hopefully anyone here is able to help me, I like to register for the member's club to finally register my Distant World Games.

PS: My e-mail is from the dark ages of internet, but it's used for all contacts & registrations, and no I'm not getting excessive spammails (only 1, maybe 2 a week)

RE: Cannot register for member's club (Cannot contact support either due to same issue!)

Posted: Sun May 25, 2014 10:50 am
by VPaulus
Contact us at storesupport[at]matrixgames[dot]com with your issue.
If needed I will forward your issue then to our web admins.

RE: Cannot register for member's club (Cannot contact support either due to same issue!)

Posted: Sun May 25, 2014 1:19 pm
by ID1746
Thank you for the fast response [:)] send a mail to support, hopefully it'll get resolved! I really enjoy the Distant Universe Franchise!