Matrix Games Forums

I purchased the box/download version around 10 30 am E.D.T. and the price for the download and box/download were exactly the same price? I just want to be sure that I will receive the boxed version? Anyone else with the same problem?

Hi Ken7,

You should hear from us shortly. A handful of customers ordered before the store page was finished going live. As a result, although you clicked on the "physical" link you ordered a download copy. Our support folks are in the process of contacting those folks who were affected by that glitch.

Regards,

- Erik

Hi Ken

there was a glitch for about 1 minute after release where it was sending you to the download contract instead of boxed, if you clicked boxed. We are going to be contacting everyone who clicked this link while it was active. If you look you'll see unfortunately you do have a digital copy not physical. If you didn't enter a shipping address and pay postage then you do not have the physical version. We noticed and fixed it almost instantly but some of you guys were just too fast for us. We have a list of everyone affected - it looks like about 10 people. We will be contacting you individually to resolve it. Sorry for the mistake but it wont delay anything as the physical version is not in stock yet and we'll get it sorted out before then.

Once again apologies for the mix up.

Cheers

Iain

got a bargain then if same price then, as it's not now[:D] [;)]

Huh? I don't get it.

Download only: 68,99 Euro plus 13,11 Euro taxes = 82,10 Euro.
Physical with manual: 81,99 Euro, no taxes. (B/c it's a book?!)

The differences in VAT laws do mean that the physical copy is especially attractive for some regions. Enjoy. [8D]

Thanks a lot.

But then it would be fair to delete the "+ taxes" label under the physical with manual, wouldn't it? It is misleading.

Bets regards

Tax does apply in some areas - we unfortunately can't make that part of the page completely region-specific. You need to go far enough in the process for us to know your country before we can give the exact totals. The "+taxes" is to avoid a surprise in case taxes do apply.

Regards,

- Erik

ORIGINAL: wosung

Thanks a lot.

But then it would be fair to delete the "+ taxes" label under the physical with manual, wouldn't it? It is misleading.

Bets regards

some countries don't pay tax on books while some do so it's considered as a whole price where as in the UK for an example the book is taken off as it's VAT free, strange yes, true also yes[;)]

I await with baited breath.. That make sense? I did put in a shipping address..

Does I mean that if you don't have a VAT applied in the purchase form you will not be charged later during delivery?

I'm in Spain so I understand the order will be served from Germany warehouse and then no extra taxes and no VAT as it is a book, right?

In that case the physical is may option...

You wont be charged VAT if you ordered the physical version. This is just how Bluesnap works.

These are the users we are contacting who have an order issue. Everyone else's order went through correctly. If you are not on this list you are fine!

[edited]

sorted

Fair point, I've removed the names - we'll be contacting all those who were affected in any case. FYI since this is based on store orders we often have no idea what the forum name for a given customer might be.

Regards,

- Erik

yes it's hard i see and understand, but wouldn't have like mine up there as GF might have seen it and killed me or made me buy her something of equal value[:D][;)]

There are so many reasons why I don't want my name on a public forum. I'm glad they were removed, but ughh... I was seriously debating a purchase, not now.

Your loss.

ORIGINAL: Happy Hedonist
There are so many reasons why I don't want my name on a public forum. I'm glad they were removed, but ughh... I was seriously debating a purchase, not now.

Iain was trying to be helpful in resolving this issue for those few customers who were affected. FWIW, I can't think of another instance where we've done that, so please be assured that your purchase is private.

Regards,

- Erik

depends on how you read it, might mean yes he's now getting it[8|][;)]

This is just a question, not a complaint! If I buy the game, it will be the most expensive game by far. I normally pay 35-50 Euro for a new games. What makes it so expensive compared to other games?