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Can't find my CD
Posted: Fri Feb 27, 2015 7:11 pm
by geozero
I bought TOAW 3 a while back (again) and can't find the physical CD. I have ordered it online so is there any way to get the download link again?
I bought it on 12/22/2013 as I found the email with the serial key number but I need to download the actual game and would like a hard copy as well.
Thanks
RE: Can't find my CD
Posted: Fri Feb 27, 2015 7:35 pm
by Curtis Lemay
This is really a Matrix question, not a TOAW question. You need to post it on the official support board. I doubt anyone here will be able to help.
RE: Can't find my CD
Posted: Fri Feb 27, 2015 11:00 pm
by SMK-at-work
If you login at
http://www.matrixgames.com/ you will find all your registered keys under the "My products" link
RE: Can't find my CD
Posted: Fri Feb 27, 2015 11:27 pm
by geozero
It will not let me log in. I have reset password and still nothing.
Anyway, it's not the product key I am missing as I found an email from 2013 that has it. I need to download the game. If it's on that page you refer to I am still screwed because the system will not let me login, even though I can log in here and respond in forums.
RE: Can't find my CD
Posted: Sat Feb 28, 2015 12:09 am
by Lobster
Do you have cookies blocked?
RE: Can't find my CD
Posted: Sat Feb 28, 2015 12:23 am
by SMK-at-work
I seem to remember that I emailed Matrix and they were able to provide me with another download link - I bought the game 15 yeas ago or so and have had to ask for new downloads a couple of times IIRC - there's a "find my order" page that has the ability to locate orders from before 2010.....but you do have to log into matrix.com!
RE: Can't find my CD
Posted: Sat Feb 28, 2015 10:18 am
by Falcon1
Remember that the forums and the main Matrix site are two different log-ins. You may not even have an account for both.
RE: Can't find my CD
Posted: Sat Feb 28, 2015 5:54 pm
by Lobster
I thought Matrix consolidated the logins some time ago.
Or maybe I'm thinking of a different site. [&:]
RE: Can't find my CD
Posted: Sat Feb 28, 2015 9:19 pm
by Falcon1
Nope, just yesterday I logged in to see my registration keys and accidentally used username "Falcon1" and was told that the username didn't exist. It is a totally different username to check my CD keys.
I suppose you can use the same username for both, if it is still available, but it's not required. On the other hand, maybe the situation is different for newer users, I don't know.
RE: Can't find my CD
Posted: Sat Feb 28, 2015 9:40 pm
by geozero
Slitherine sent me a link for d/l and used my old key. Still no email from the reset of the main page. Matrix website needs an overhaul.
RE: Can't find my CD
Posted: Sat Feb 28, 2015 11:35 pm
by SMK-at-work
Possibly you have the email for matrix.com set to something you don't use any more??