Important Info for European Physical Customers
Posted: Wed Mar 25, 2015 3:01 pm
Hi everyone,
When we first released World in Flames, we were recently without a European warehouse as a result of changes at our Store Partner. After release, we resolved that and had been shipping from a warehouse in Germany again. Unfortunately, that new warehouse is now out of commission and this occurred with no prior notice to us, leaving us in a difficult position. While we look for another solution, for the time being physical orders are again shipping from the US. While we have made sure with our store partner that the costs would not change for the vast majority of orders until we find a new European warehouse, you should be aware that for a unique product such as World in Flames, there is a possibility that customs could once again be involved and shipping costs may increase again in the future.
We'll let you know as soon as this changes for the better.
Regards,
- Erik
When we first released World in Flames, we were recently without a European warehouse as a result of changes at our Store Partner. After release, we resolved that and had been shipping from a warehouse in Germany again. Unfortunately, that new warehouse is now out of commission and this occurred with no prior notice to us, leaving us in a difficult position. While we look for another solution, for the time being physical orders are again shipping from the US. While we have made sure with our store partner that the costs would not change for the vast majority of orders until we find a new European warehouse, you should be aware that for a unique product such as World in Flames, there is a possibility that customs could once again be involved and shipping costs may increase again in the future.
We'll let you know as soon as this changes for the better.
Regards,
- Erik