Questions for players with PBEM++ Issues
Posted: Mon May 04, 2015 1:45 pm
Please only answer if your PBEM game is having problems.
1. Which version did your PBEM game start with?
2. Have you or your opponent upgraded to a new version during the game - if so, which version?
3. If you or your opponent upgraded, did the problems start after the upgrade or exist beforehand?
4. Which scenario (exact variant) are you playing?
5. Have you received any error messages when uploading or receiving files, if so can you report the exact error message?
6. Are you experiencing any issues with single player games as well? If so, have you tried a reinstall of the game in case something corrupted your installation? Did these problems also start after an upgrade?
7. Have you tried to start a new PBEM game with both players on the same version (no mid-game upgrades) and if so have you still had issues?
8. If your game is currently having issues, please e-mail me at erikr@matrixgames.com with your PBEM++ login and password and ask your opponent to do the same. This will allow us to investigate your game in detail and see what may be happening with the game files on the server.
Regards,
- Erik
1. Which version did your PBEM game start with?
2. Have you or your opponent upgraded to a new version during the game - if so, which version?
3. If you or your opponent upgraded, did the problems start after the upgrade or exist beforehand?
4. Which scenario (exact variant) are you playing?
5. Have you received any error messages when uploading or receiving files, if so can you report the exact error message?
6. Are you experiencing any issues with single player games as well? If so, have you tried a reinstall of the game in case something corrupted your installation? Did these problems also start after an upgrade?
7. Have you tried to start a new PBEM game with both players on the same version (no mid-game upgrades) and if so have you still had issues?
8. If your game is currently having issues, please e-mail me at erikr@matrixgames.com with your PBEM++ login and password and ask your opponent to do the same. This will allow us to investigate your game in detail and see what may be happening with the game files on the server.
Regards,
- Erik